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Slide/film scanner problem Windows 10

When I try to use my slide scanner which is, according to the instructions, compatible with Windows 10 the image appears in the software window but when I click the scan button I get an error message Error, please switch video device driver to 'Microsoft Default Driver'. How do I do this and will it affect anything else? 

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 Hi,
 
 

Thank you for posting in Microsoft Community.

I understand your concern as you are unable to use your scan from your scanner and getting the above error.
 
This issue might have occurred due to corrupted or outdated drivers and there is any third party software conflict.
 
Try the printer diagnostic utility as this resolves many common printing issues.
 

Ensure that “Windows Image Acquisition” service is running.
Wait until the status light turns green to indicate that the scanner is ready to scan.

Your system may not work properly if you use a USB cable other than the one that came with your scanner.

The scanner may not work properly when connected to the computer through more than one USB hub. Connect the scanner directly to the computer’s USB port or through one hub only.

The scanner may not work properly when your computer is in standby mode (Windows) or sleep mode. Restart the system and try scanning again.

Note : Install any pending Windows updates on the PC to check if that helps.

Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.

Lets follow the below methods and see if this helps.
Method 1: Hardware and device troubleshooting.
Follow the steps to run the troubleshooter:
 a. Press Windows key + S  key to search Settings.
 b. Type “Troubleshoot” without quotes and click on Troubleshooting in the results displayed on the left side of the screen.
 c. In the new window, click Hardware and Sound.
 d. In the list of options, click on Hardware and Devices.
 e. Click Next and follow the on-screen instructions.
 
Method 2 : Uninstall and reinstall the drivers.
Refer the below steps to uninstall the scanner driver.
1. Press Windows + R keys from the keyboard to open Run command.
2. Type devmgmt.msc in Run window to open Device Manager window.
3. Under Print queues, right click on the printer and scanner drivers and Uninstall (Each of them).

Later contact the device manufacturer's website and download the latest drivers and check if it helps.

You can install Windows 8/8.1 drivers in compatibility mode if there are no Windows 10 compatible drivers.
Follow the steps to install in Compatibility mode:
1. Download the updated driver from the manufacturer’s website.
2. Right click the driver installation file and select Properties then tap or click the Compatibility tab.
3. Place a check in the Run this program in compatibility mode for: box.
4. Tap the drop down box and select a previous operating system, then tap or click OK.
5. Try installing the driver and check.

Let us know if this helps.
Keep us posted for further assistance, we are here to assist you.

Akheel Ahmed P

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Nothing I have tried has worked. I took my computer and scanner to my local computer shop and they were unable to do anything

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I omitted to say that I have used the scanner on two other computers with no problem.

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Hi Colin,

Sorry for the delay in response. Are you still facing the issue? If yes, please set the slide/flim scanner to default and try scanning. Also install the latest driver from the manufacturer website and check if it helps.

Regards.

Thank & Regards,

SuJata Moktan.

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I have tried all the above but I still get the error message.

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Hi Colin,

Can you provide the exact model of the scanner?

I suggest you to uninstall the printer and scanner drivers from device manager, visit the manufacturer website and download the latest drivers from there. This would probably fix the issue.

Regards.

Thank & Regards,

SuJata Moktan.

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I have tried that and had no success.

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Hi,

 

Sorry for the inconvenience. Can you provide us the model number because without knowing the model number we won’t be able to check if the device is compatible with Windows 10 or if we need any additional drivers.

 

Thank you.

Thank & Regards,

SuJata Moktan.

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When I try to use my slide scanner which is, according to the instructions, compatible with Windows 10 the image appears in the software window but when I click the scan button I get an error message Error, please switch video device driver to 'Microsoft Default Driver'. How do I do this and will it affect anything else? 

I have the same problem

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

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When I try to use my slide scanner which is, according to the instructions, compatible with Windows 10 the image appears in the software window but when I click the scan button I get an error message Error, please switch video device driver to 'Microsoft Default Driver'. How do I do this and will it affect anything else? 

I have the same problem

When I try to use my slide scanner which is, according to the instructions, compatible with Windows 10 the image appears in the software window but when I click the scan button I get an error message Error, please switch video device driver to 'Microsoft Default Driver'. How do I do this and will it affect anything else? 

I have the same problem

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Question Info

Last updated April 18, 2025 Views 27,314 Applies to: