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sleep button not working

hello,, i have laptop Sony vpcs11v9e ,, and i have a problem with sleep button it is not working now after update to windows 10 pro (1703) and windows 10 pro insider (16232.1000), knowing that it was working well with windows 10 pro (1511) even if there are any process working it also go sleep

the problem now, sometimes it working and sometimes i have to click the button many times until it go to sleep, i have installed the latest drivers and updates

i also have laptop dell and it working well without any problem

there is any solution ?

Hi,

It seems that you have a software conflicts that occur when you install or update your software. We suggest that you perform a clean boot to determine what conflict is causing the problem. You may follow the instructions in this link.

Let us know the outcome.

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yes i did this but it is not working too

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Hello Haytham,

The challenge that you are experiencing with the sleep function can occur due to several reasons, such as, corrupted system files, software conflicts, etc. To better assist you, kindly answer the following questions:

  • What are the exact troubleshooting steps that you've taken so far? This is for us to avoid providing the same steps.
  • What was the last cumulative, dynamic, or critical update that you've installed on your computer? Kindly provide a screenshot of your update history. To do so, just open Settings, then go to Update and Security. Click on Update history, and you will see the latest updates that were installed on your computer.

We look forward to your response.

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i download the insider iso from microsoft site then reinstall it again then i install the intel chipset drivers to enable sleep feature and this is screenshot that showing drivers versions

and this screenshot on windows 10 pro "the old version"

and this is updates history

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Let's further isolate the issue. Let's check if there are corrupted system files on your computer. Kindly run the System File Checker tool and the Deployment Image Servicing and Management tool to check if there are corrupted system files on your computer. If the System File Checker tool detects incorrect, corrupted, or damaged system files, it replaces them with the correct file versions. If it cannot repair the issue, the Deployment Image Servicing and Management tool will try to fix as many errors as possible. To do so, kindly follow the steps in this article: System file check (SFC) Scan and Repair System Files & DISM to fix things SFC cannot. Remember to thoroughly read the instructions.

Let us know if you need further assistance with your concern.

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Last updated November 10, 2024 Views 3,301 Applies to: