Sign in's for user from different state

One of our client's user accounts is getting sign in logs every so often from a different state across the country.

The sign in is showing with all the same details as his Azure Ad Joined autopilot laptop(Device ID is the same - using Windows Hello), there is no pattern for the sign in's, the user does not have a VPN in office or at home - The sign in IP's for the office and for his home address are consistent and we can clearly see when they are at either of those locations, they do not use their hotspot often if at all.

No one else in the office is showing sign in's from these locations.

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EmilyS726

Independent Advisor

Hello, this is Emily.

This will require further review of your user's history and how your Azure AD is set up.

If you are the global admin here, you have two options:

1) The community forum here is for general retail consumers. I will suggest that you post your question in QA forum https://learn.microsoft.com/en-us/answers/tags/... The QA forum is for IT admin/professionals, so your questions will be met with better expertise there.

2) Sign into your O365 Admin center, or your Azure portal, and raise a service request/support ticket there. Support has the advantage of doing remote with you so they can review the data together, which is likely needed to figure out this issue. When you are admin center, click on support > Help & support , type in the keyword and you should find an option to create a service request. Briefly describe the issue and choose a contact method. If you go through Azure portal, click on the three lines on the upper right, and help and support is at the very bottom. From there you can create a service request.

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ARF94

Sign in's for user from different state

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EmilyS726

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