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SFC fixes problems (but only temporarily...)

Hello,

Under Windows 11 23H2, I have been having certain problems for the last several months:

Videos stall, and stutter. With that, there is a loud, low frequency hum ('seems sixty cycle.) My mouse cursor goes wild. It flies all over the screen, and the mouse can't be used. The keyboard randomly repeats, so if I type "Help" it might appear onscreen as "Helllllllllllllllllllllllllllllllllllllllllllpppppppppp."

I have read many suggested solutions, and tried 'em all with no success, until I tried one of the simplest, and ran SFC /Scannow from the elevated command line after a reboot. Happily, this eliminated the problems... for a while. After a week, or so, the problems started again, and, of course, I just run SFC again. But, all of this does interrupt my work, and so, I ask for some assistance:

What might be the cause of this repeating difficulty, and what might be a longer term solution?

Many thanks,

Lothar

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Hi, Lothar Krepke

Welcome to the Microsoft Community

Thank you for reaching out to us regarding the recurring issue you’re experiencing on Windows 11 23H2. We appreciate your efforts in trying multiple troubleshooting steps, including running the System File Checker (SFC), which seems to have provided a temporary resolution.

The issues you’re encountering could stem from various factors, such as outdated drivers, software conflicts, or corrupted system files. The temporary resolution provided by running SFC /Scannow suggests potential underlying issues with system files, drivers, or even hardware components. Let’s delve into some additional troubleshooting steps to identify and address the root cause:

  1. Update Windows and Drivers: Ensure all your device drivers are up-to-date, particularly those for your graphics card, chipset, and input devices (mouse and keyboard). Outdated or incompatible drivers can often lead to erratic system behavior.

  2. Event Viewer Logs: Review the Event Viewer logs for any error messages or warnings that might shed light on the root cause of the issues. Look for recurring patterns or specific error codes.

  3. Clean Boot: Consider performing a clean boot to start Windows with a minimal set of startup programs and services. This can help identify if a third-party application or service is causing conflicts with the system.

    • Press , type , and press Enter.Win + Rmsconfig

    • In the System Configuration window, go to the  tab.Services

    • Check  and then click .Hide all Microsoft servicesDisable all

    • Go to the  tab and click .StartupOpen Task Manager

    • Disable all startup items, then close Task Manager and click  in the System Configuration window.OK

    • Restart your computer.

    These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get back on track.  

      

  4. Run DISM Tool: If the issues persist even after running SFC /Scannow, consider using the Deployment Image Servicing and Management (DISM) tool. This tool can address Windows corruption errors that SFC /Scannow might not be able to fix. Here’s how to use it:

    • Search for ‘cmd’ in the start menu and open the command prompt as an administrator.

    • Enter the following command and press Enter: DISM /Online /Cleanup-Image /RestoreHealth

  5. Hardware Check: If none of the above solutions work, the issue might be hardware-related. Try using different peripherals to see if the problem persists.

Please keep us updated on your progress. If you have any further questions or concerns, don’t hesitate to ask. We’re here to support you!

Best Regards,

Martin | Microsoft Community Support Specialist

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Hi Martin,

'Sorry for the slow response...

I had not explored your Event Viewer approach in my earlier efforts, and it will take me a few more days to see if it's helping. I will keep you posted as I learn more.

Many thanks,

Lothar

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Question Info

Last updated May 17, 2024 Views 29 Applies to: