Screen Glitch after Sleep Mode

This thing recently started happening where when I wake my laptop up from sleep mode the screen has glitched and I can't click out of it or log in to my laptop because the mouse won't respond. I have to shut it down using the power button and restart it and each time I do, my laptop tells me I have 3 updates pending but when I check settings there are no available updates. My laptop is a Dell Inspiron 7000, not even a year old yet.

Moved from:(Windows / Windows 10 / Power on or off a device)

Hi,


A recent change in the configuration of your device can be one of the factors why this issue occurs. To help us determine the appropriate troubleshooting steps that can resolve your concern, we would like to ask the following questions:

  • What is the build and version of Windows that you’re using? To check, type winver in the Search box, select the resulting command and send us a screenshot of the information window.
  • Have you made any recent changes before you encountered this issue?
  • What troubleshooting steps have you done so far to resolve your concern?


In the meantime, we recommend that you completely reset and restore all default power plans to default settings to make sure that the issue is not a cause of any missed configured settings. To do this, follow the steps below:

  1. In the Search box, type Command Prompt, right-click on the result and select Run as administrator.
  2. Copy and paste the below command into the Command Prompt and press Enter.
    powercfg –restoredefaultschemes
  3. Once done, restart your device to apply the changes.


We look forward to your response.

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Hello I do have the same problem. Hopefully you can also help me with this. Looking forward to your reply.

Here's my Windows version 1709(OS Build 16299.125)

I already did SFC scan everything looks fine.

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Hello,

I've had the same problem and what did the trick for me was uninstalling all GPU drivers, then restarting the pc

Hope this helps

Have a nice day

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this did not fix my computer, the glitch still ensues

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this did not fix my computer, the glitch still ensues

Hi,

Just to check, are you still experiencing the glitch? If so, have you tried performing the solution provided by Martin Pišna?

We're looking forward to your reply.

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I ran command prompt and restarted my computer, but it is still doing the same thing. The issue started with my most recent update last month.

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Hi Brian,

In order to help you with your concern about your Windows 10, may we request you to answer the following questions first:

  • Can you provide us more details regarding the issue you are facing?
  • What particular commands did you run into the Command Prompt?
  • Have you tried the solution posted by Sher Amo and Martin Pišna in this thread?
  • Aside from the Command Prompt and restarting your PC, what other troubleshooting steps have you taken? This is for us to avoid redundancy.

We look forward to your response.

Regards.

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Last updated March 5, 2021 Views 4,963 Applies to: