Screen freezes and then goes black

Hi, thanks for reaching out. My name is Bernard, a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

I understand the issue you have, there is nothing to worry I am here to assist, the error amdkmag.sys is related to your AMD processor, which means there is an issue with the processor or it is overheating, in addition, can you please check if you have minidump files on the PC so that I can further examine what is the root cause of the issue?

Press Windows key + E (To open file explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location like Desktop or Documents.

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using, and please share the shareable link here.

To upload and share the link using OneDrive:

Go to this link: https://onedrive.live.com/ then upload the file.

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...


Let me know how it goes and I hope that helps.

Bernard

hi lester

here is the link 122524-11218-01.dmp ... my last dumpfile was in december, now i always have black screens

i checked the event viewer and i had a critical in kernel-power 41 (63)

Hi, thank you for patiently waiting, upon analyzing and checking the DMP files, the error you have is amdkmdag.sys, this is your AMD Graphics driver, since you have already performed a clean installation of the driver but are still experiencing issues, I apologize that it didn’t resolve the problem. However, there’s no need to worry, other advisors will review the issue and provide alternative solutions to help fix it.