Hello Jessie Claudio and welcome to the Microsoft Community!
According to your feedback, you are experiencing a problem with inserting an SD card into your computer.
I would like to confirm with you what error is displayed when your computer inserts the SD card and it doesn't work?
You can take a picture and upload it to me.
Alternatively, you can insert the SD card and enter the pin code, then click on the windows key.
Then you can search for “disk management” and see if your sd card appears and is assigned a disk letter?
In addition, you can try to enter the device manager to see if the sdcard can be recognized.
If it does, you can create a new account and see if that helps your problem.
1. Search for CMD, then run it in administrator mode and enter the following command
net user USERNAME PASSWORD /add
2. After the command runs successfully, enter the following command
net localgroup administrators USERNAME /add
Note: USERNAME PASSWORD can be replaced by the account name and password you want, if you don't need the password, you can not fill in the PASSWORD.
We hope you find the above information helpful!
Kirito|Microsoft Community Support Specialist
