Scan Folder and its files gone missing on Windows 10

Old title: Lost Scan Folder Windows 10

Help, I'm unable to locate my "scan folder"?  I'm using Windows 10. It was there but now it's gone. I can scan with no problems but the files that I had saved in my Scan Folder are now gone.

Thanking you in advance for your help


Scan Folder and its files gone missing on Windows 10

Hello Ruby,

Thank you for contacting Microsoft Community.

We understand the inconvenience you have experienced.

  1. Which Scan folder are you referring to?
  2. Is it the folder where you save Scanned documents?
  3. From which location it gone missing?
  4. Where exactly scanned documents getting saved currently?
  5. Did you made any changes to your PC?

Before you come up with the above details, check with the following locations to see if you find missing folder or files.

· Check the files in AppData and Temp folders (Press Windows Key + R and type %appdata% and %temp%)

· Check the files in OneDrive folders, make sure PC is connected to the Internet

· Check the files in other drive if available (D:, E:)

· Check the files in Recycle Bin

Also try like this. Go to ThisPC. On the top right you can find search box. Enter any file name, which is one of the name of missing files. Ensure to enter the exact file name which should match the name of the file. Now see if it bring up the files from the list. If it does, then right-click on any file and select Open file location. This will take to place where the files are located.

While searching in ThisPC, click and expand View ribbon on top of the menu and select Hidden items check box.

Keep us posted if you require further assistance.

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Question Info

Last updated August 6, 2020 Views 3,902 Applies to: