Hello Leonard,
Thank you for posting in Microsoft Community.
I understand the difficulty when things won’t work the way they should.
I will be glad to assist you with the issue you are experiencing with the computer.
This issue might have caused due to various reasons such as the outdated display adapter, file explorer corruption, third party applications and also user account corruption.
To assist you better, I suggest you to answer the below questions.
- Are you facing the same issue in any other user accounts?
- What is the make and model of your PC?
- Are you facing this issue when you have opened?
- How was the Display adapter updated? is it through Device manager?
Let's try the below steps and check if it helps to resolve the issue.
Method 1: Check if the issue resolves in
Safe Mode.
Safe mode loads only minimal set of drivers and applications which helps you check if the issue persists.
Refer this article to boot to safe mode
Method 2: Perform a clean boot and check if the issue persists.
to disable all non-Microsoft services consult the article called Clean Boot.
Follow: https://support.microsoft.com/en-us/kb/929135
Note: After troubleshooting, refer to this section "How to reset the computer to start normally after clean boot troubleshooting"
Disclaimer: A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you
run a program in Windows. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot.
Method 3: I also suggest you to uninstall and reinstall the graphics drivers
and check if it helps.
Refer:
How to uninstall, Reinstall and update the graphics card drivers
Note: If the drivers are over lapping while the graphics is updated also you might face these kind of issues.
Keep us informed if the issue is resolved. We are glad to help you further.
