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Resetting Asus windows laptop, it is now stuck in infinite restart

Hi,

I wanted to factory reset my laptop so followed the steps to reset if given on the page where I chose the option to remove all data. The reset process went fine but now when reinstalling the Windows 10, it got stuck after 3% and just keeps on restarting the laptop.. it has been going on for over 2 hours now. I don’t know what to do. 

EDIT: I just forced it close and started it again and now its stuck at 64% reinstallation.

It is still restarting on a loop. How long will this process take?

Hi, mamuna. Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you, and I am here to work with you on this issue.

If the installations got stuck, there's not a lot of options other the reboot the computer and see if it'll resume. If not, you're gonna have to prepare a Windows installation disc or USB stick on another computer to use it on the first one. If that's the case, I can help you with the steps.

But try rebooting it first, ok?

I hope this helps! Please let me know if that works for you, ok?
Leonardo Mesquita

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Thank you for the quick response, 

I tried rebooting it but it didn’t help besides showing that it has reached 64% reinstalled. It is still continuing to restart on a loop. I don’t know if I should consider this as a progress. 

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Wait a little bit longer, let's see if it'll fix by itself.
But in case it doesn't, let me know so I'll guide you through the other method I've mentioned.
Leonardo Mesquita

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It is still stuck at 64% and continues to restart 😕

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I'm sorry, mamuna. But in this case you're gonna need to prepare a Windows installation disc or USB stick on another computer to use it on the first one.

Refer to this guide to do so:

https://www.cnet.com/how-to/creating-a-windows-...
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Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Leonardo Mesquita

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I followed the steps given on the site, started downloading the windows 10 setup, it was all running fine until the end where it gave a problem: 

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Try using the most recent version of Media Creator Tool (first link below). If think somehow you got an outdated version:

https://go.microsoft.com/fwlink/?LinkId=691209

source: https://answers.microsoft.com/en-us/windows/for...
Leonardo Mesquita

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The new link did not work either.. 

it fails after this.. and gives the same error

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You should try to close your antivirus solution. It might be blocking something, as shoed on screen.
Leonardo Mesquita

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Last updated April 14, 2024 Views 454 Applies to: