Reset/Restart Virtual City Playground

Hi Haiqal,

Thank you for posting your query in Microsoft Community.

I'd appreciate if you could answer the following questions for better assistance.

1. Are you using Windows 8.1 on Desktop PC, laptop or a tablet PC?
2. What is the exact make and model no. of your system?
3. What exactly happens when you open or operate the mentioned application?
4. Do you get any error message while playing the game app?

Your question does not contain the required information in order to provide you with targeted assistance. I would recommend providing us with the above asked information for better assistance. You may also refer to the following article for suggestions on asking questions on forums.

Suggestions for asking a question on help forums

Alternatively, I would also suggest you to refer to the Virtual City Playground support for dedicated assistance. Refer to the following link for the manufacturer (G5 Entertainment) of the game click on the Support button:

http://www.g5e.com/games/virtual_city_playground_winstore

Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.