Remove Encrypt contents to secure data enable all the time Windows 10

Hi Joel,

For us to better assist you with your concern, kindly answer the following:

• When did the issue start?
• Were there any changes made on your computer before encountering the issue?
• What web browser are you using?
• Does the issue occur when downloading a file using other web browsers?

We'll be waiting for your response.

• When did the issue start? About 2 months ago

• Were there any changes made on your computer before encountering the issue? I was trying to encrypt a PDF file and I research on how to do it. I I got to encrypt the file (but it was just one file) and somehow after that everything is encrypted. Even when I create a Word, Excel document, when I save it in my desktop the yellow lock icon appears on the face of the file.
• What web browser are you using? The issue applies to explorer, firefox and chrome
• Does the issue occur when downloading a file using other web browsers? Yes

Hi but I've discovered something. The lock icon only appears when I save or download files on the desktop. If I save or download the files on another folder, the lock icon does not appear.

My download settings for all browsers are to save them in my desktop. That is why when I download them they show the lock icon.

Any guess on how to avoid this happen?

Thank you

When you encrypt a file by going to the file's properties, it will ask you if you want to encrypt the file only or if you want to encrypt the file and its parent folder. You may have chosen the latter that is why the files in your Desktop folder are encrypted. You mentioned on your original post that you know how to remove the encryption on a single file. We suggest you do the same steps on your Desktop folder to remove the encryption of your other files inside the Desktop folder.

We'll be waiting for the result.

Hi and thanks for the reply.

I tried to decrypt the desktop folder but a message shows saying "An error occurred applying attributes to the file: C:\Users\XXXX\Desktop    The specified file could not be decrypted"

Any idea on how to make a final decryption?