If you need to check for malware here are my recommendations - these will allow you to do
a thorough check and removal without ending up with a load of spyware programs running
resident which can cause as many issues as the malware and maybe harder to detect as
the cause.
No one program can be relied upon to detect and remove all malware. Added that often easy
to detect malware is often accompanied by a much harder to detect and remove payload. So
its better to be overly thorough now than to pay the high price later. Check with these to an
extreme overkill point and then run the cleanup only when you are very sure the system is clean.
These can be done in Safe Mode - repeatedly tap F8 as you boot however you should also run
them in regular Windows when you can.
TDSSKiller.exe. - Download to the Desktop - then go to it and Right Click on it - RUN AS ADMIN
it will show any infections in the report after running - if it will not run change the name from
tdsskiller.exe to tdsskiller.com. Whether it finds anything or not does not mean you should not
check with the other methods below. http://support.kaspersky.com/viruses/solutions?qid=208280684
Download malwarebytes and scan with it, run MRT, and add Prevx to be sure it is gone.
(If Rootkits run UnHackMe)
Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN
Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN
Prevx - Home - Free - small, fast, exceptional CLOUD protection, works with other
security programs. This is a scanner only, VERY EFFECTIVE, if it finds something come back
here or use Google to see how to remove. http://www.prevx.com/ <-- information http://info.prevx.com/downloadcsi.asp <-- download
Hitman Pro is a second opinion scanner, designed to rescue your computer from malware
(viruses, trojans, rootkits, etc.) that have infected your computer despite all the security
measures you have taken (such as anti virus software, firewalls, etc.). http://www.surfright.nl/en/hitmanpro
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log http://support.microsoft.com/kb/928228
Also run CheckDisk so we can rule out corruption as much as possible.
Norton Power Eraser - Eliminates deeply embedded and difficult to remove crimeware
that traditional virus scanning doesn't always detect. Because the Norton Power Eraser
uses aggressive methods to detect these threats, there is a risk that it can select some
legitimate programs for removal. You should use this tool very carefully, and only after
you have exhausted other options. http://us.norton.com/support/DIY/index.jsp