Remote Desktop Password Incorrect Windows 10

Hi all, I have a problem with 2 PC’s both running Win 10 Pro x64.

Let’s call them Tower & Laptop.

The issue is with remote desktop connections, & shared folder access.

I have a peer to peer network which has been running fine for several years.  Due to the imminent end of life of Win7, I have started moving over to Win10.

My “office” computer is moved fine as is my wife’s.  They are both running Win 10 Pro x64.  I can connect to my wife’s computer with remote desktop OK & vice versa.

I have just updated my laptop and that is where the issue is.

I can connect by remote desktop, from the laptop to the tower OK.

I cannot connect from the tower to the laptop.

They are both on the same network and IP pool, they are both visible on the network, and, I can ping one from the other, by IP address & computer name.  They can both access the same network shares.

I have set a share up on the local disk of each and shared with “everyone”.  When I try to access the laptop share from the tower I cannot as it rejects the username &/or password combination, just like it does in Remote Desktop.

When I try and access the tower share from the laptop it will work with the truncated local user name “short username”, & my Microsoft account password.

I can log into my Microsoft account online OK with the password, & it is definitely right as it is copied and pasted.

It seems to be a configuration issue on the laptop, but I cannot find it.

Remote connections are enabled as is sharing, both computers have the network connections set to private.  As the laptop can access the tower, I have copied as many of the settings as possible, but still no joy.

It seems to be a mis match in credentials or settings with regard to the user account on the laptop?  However, I cannot find this.

I have deleted all credentials from Credential Manager and they have been re-created automatically.

I know the password is correct as I have checked by logging into my Microsoft account online with it.

I have tried various combinations of username, from:

“short username”, “laptop\short username”, “laptop\firstname.lastname”, “laptop\*** Email address is removed for privacy ***, “MicrosoftAccount\short username”, “MicrosoftAccount\*** Email address is removed for privacy ***

Where “short username” is the name of the local user directory, i.e. the first 5 letters of the Microsoft account name & firstname.lastname is the name used in the Microsoft account.

This is not my first foray into remote desktop, and prior to wiping the laptop to install Win10 it was working fine with the tower machine remote controlling it, so it’s a software issue with Windows somewhere, I also have another Win7Prox64 machine yet to be updated & a Win10ProX64 machine which I can connect to from the tower, so the tower seems to be OK.

Can anyone suggest anything to help please?

 

Thanks in advance

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Hi,

 

Thank you for writing to Microsoft Community Forums.

 

We understand the concern that after upgrading to Windows 10 you are unable to connect through remote desktop from the Tower to the laptop. We appreciate your effort to provide us a detail information on the issue and the troubleshooting steps performed.

 

In this scenario, we would suggest you to create a local administrator account (don’t sign in with a Microsoft account) on the laptop and then try establishing a remote desktop connection from the tower to the laptop on the new user account.

 

Follow the steps from the article Create a local user or administrator account in Windows 10 to create a new user account.

 

This is to understand, whether the issue related to the user account or the network.

 

Also, I would suggest you to post your query in TechNet forum, where we have experts and support professionals who are well equipped with the knowledge on Remote Desktop connection to assist you with the appropriate troubleshooting steps

 

Regards,

 

Aditya Roy

Microsoft Community – Moderator

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Hi,

Thanks for the help.

Created local Admin account, and connection is OK, so it seems like the log in account linked to my Microsoft account, which I would obviously like to keep and use to ensure that I can share information between the Tower & laptop machine easily.

I'll put my post in the Technet forums, and update with the information about the local user account later on.

If there are any other suggestions they would be very appreciated.

Thanks

Paul

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Hi Paul,

 

Thank you for your response and I apologize for delay in response,

 

As we came to a conclusion that the issue is related to the user account and not the connection, which is a good progress.

 

However, by now you might have posted the issue on our TechNet forum.

 

We were researching on our end and we came across one thing, as you have mentioned in your last post that the local user account worked out in establishing a remote desktop connection from the tower.

 

We would like you to perform these steps on the laptop as a temporary trial and check how it works.

 

  1. Login to the Microsoft user account on the laptop.

  2. Press Windows + I key to launch Windows Settings. Select Accounts option.

  3. Click on Your Info from the left pane. Click on “Sign in with a local account instead

  4.  Enter your current Microsoft Account password to authenticate and hit ‘Next’.

  5. Select a new username and password for your local account.

  6. Now login to the other local account where you were able to establish the remote desktop connection.

  7. Press Windows + I key to launch Windows Settings. Select Accounts option.

  8. Click on Your Info from the left pane. Select Sign in with a Microsoft account instead.

  9. Restart the PC and sign in to the newly converted Microsoft account and check the Remote desktop connection.

 

If the above steps are successful then we just need to transfer the data from one user to the other user.

 

Let us know how it goes,

 

Aditya Roy

Microsoft Community – Moderator

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Hello,

Thanks for the suggestion.

OK, so, I have tried one thing related to this, so far.

I logged directly into my laptop with my Microsoft credentials, then converted this to a local account as above.

For simplicity I used the same account name and password as my Microsoft account, just without the @ & the stuff following it.

I could then log in with this local account OK.

I could also remote from the tower to the laptop using the local account.

I then converted this back to a Microsoft credentials account, and it prevents me from logging in via remote desktop from the tower to the laptop again.

I am going to try creating a new local account, checking the remote desktop access via this and then converting this to a Microsoft account next & I will update.

I have posted on Technet, but no solution through there yet either.

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Just an update, it does seem to be linked to Microsoft Account Credentials.

I am working through suggestions above ad some from TechNet, but not got this working yet, as I have been away working, & I am again next week, so not much chance to try things.

One thing that I did try that points to it being MS Account Credentials though.

I added my Wife to a Microsoft Family, then added her to my laptop to try and connect through her account to the laptop from her desktop and it would not work.

I then tried to connect to her desktop from my tower, and that would not work either, same issue as laptop, user name / password rejected.

So that left me unable to go

tower>laptop

tower>desktop

desktop>laptop

I then removed her account from my family and from my laptop.

This then allowed me to connect tower>desktop.

So it seems to be something to do with online Microsoft Account Credentials.

I want to concentrate first on connecting tower>laptop first.

So I am going to be a bit more structured in trying the suggestions here and try what has been suggested on TechNet also and I will report back in a week or so once I have had time to try around work.

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Try to use the actual User Name when login via Remote Desktop.... It worked for me....

https://www.computerhope.com/forum/index.php?topic=136261.0 - Simple Answer from this link

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Thanks for the suggestion, I have already tried that, and just tried it again, no joy.

I need to do some systematic fault finding but it's proving difficult to decide on a structure, and find the time to sit down and make the changes one by one and document the results to try and get an indication of what is going wrong!

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Sorry, no, I have also just replied to you on my other thread.

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Sorry, no, I have also just replied to you on my other thread.

Just before putting my fix in here. can you please tell me if you have enabled Two-Factor Authentication on the Microsoft Account that you have used with your Windows?

In case you have, I believe your issue could be fixed like mine. Just head over to the Remote computer, log in with your Microsoft Account Password instead of the PIN. Then try from the other computer. Hope it will work. 

Regards,
Khurram Ali

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Last updated October 29, 2020 Views 26,240 Applies to: