Hi Boris, I'm John, a fellow Microsoft user like you.
I understand you're having issues with in-app purchases. I checked the Community side, and the Community-Xbox section, and couldn't find any recent similar cases to yours. But, it's possible that this issue hasn't been widely reported yet.
Regarding payment concerns, please know that the Community is public and it is beyond our capability to assist directly with account or payment-related issues.
The best course of action is to contact Microsoft support via live chat so they can properly investigate the issue on their end:
Here is the link:
https://support.microsoft.com/home/contact
> Type this keyword and press Enter: Contact Support.
> At the bottom, click "Sign in to contact support" and sign in with your personal Microsoft account, or click "Contact Support" if you're already signed in.
> In Product and services, select "Windows".
> In Category, select "Technical support."
> Click "Chat with a support agent in your web browser".
If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.
I really hope this information is helpful. Should you need further information please let me know.
John J.D.
