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Red Screen Log in Failure

When I try to login in to my computer which was working fine and then suddenly wasn't I get this error message set against a red screen:

The User Profile Service service failed the sign-in.

User profile cannot be loaded.

If I enter an incorrect password, I get a password incorrect error message. I have never seen or heard of this error before. 

It is an older computer running OS 10.

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Hi,

We would like to know more about the issue.

  • When did the issue start?
  • Did you make any changes on your PC before the issue started?
  • What troubleshooting steps have you done on your end?

We're keeping an eye to your reply regarding this issue.

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I don't know exactly when it started as my computer was on and put in and out of sleep mode. I had the issue first occur on Saturday, March 18. I had previously used my computer earlier in the week without any issues.

I did not make any changes however I know one of my other computers did have updates, but unless the OS forced them through while I was away, I am unaware of any changes.

Have not done much trouble shooting. Rebooted it and tried different logins which give a different failure message.

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Have you tried restarting your PC in Safe Mode with Networking? This will start Windows in a basic state, using a limited set of files and drivers. Kindly check this link as a guide on starting your PC in Safe Mode in Windows 10.

Let us know whenever you need further assistance.

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Apparently the fourth restart was the charm. It's suddenly working again although it took longer to login and bootup than normal. There was a background screen for personalized settings that was visible for at least a minute that I've never seen before.

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Last updated January 25, 2018 Views 564 Applies to: