Q: Receiving bluescreen error: 0x0000003B, how to stop?

Original Title: Bluescreen


Stop Error 0x0000003B (0x00000000C0000005,0xFFFFF960000F6107,0xFFFFF6800B7A1030,0x0000000000000000)

win32k.sys - address FFFFF960000F6107 base at FFFFF96000030000, date stored 508047ce

If you could give me some help or tell me what I need to do to provide more information?

Hi AkechiHikari,

Thank you for posting your query in Microsoft Community.


As I understand, you are receiving bluescreen error: 0x0000003B and you want to stop it.
Don’t worry; we will certainly help you.


I would appreciate if you could answer the following questions:


1. Have you made any recent changes to your computer?
2. When exactly you receive this error message?


Let’s follow these methods and check if it fixes the issue.


Method 1: Run the following fixit and check.

"0x0000003B" Stop error occurs in Windows Server 2008 R2 and in Windows 7 when an application or a service performs a GUI-related operation


Method 2: Refer steps from this link.

Resolving stop (blue screen) errors in Windows 7


CHKDSK Disclaimer:
While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost.


System Restore disclaimer: When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed.


You may upload the dump file with the help of this link:

Hope this will be helpful. If you still have further queries, please reply us and we will be happy to help you.

Did this solve your problem?

Sorry this didn't help.

In addition to Babu V's excellent suggestions:

Please try running Driver Verifier according to these directions:

At work we run diagnostics on every system that we take in for repair (before we even start working on it).  At a minimum, please run the free diagnostics here:  For more in-depth diagnostics, please run those listed here:

- Further info on BSOD error messages available at:
- Info on how to troubleshoot BSOD's (DRAFT):
- How I do it:


Please provide the following information to help us figure out the problem:

    - Please zip up the contents of the C:\Windows\Minidump directory

    - Upload it to the Public area of a SkyDrive account ( )

    - Post a link here so we can download it.


    - Go to Start (or press the “Win” and “R” keys at the same time), type in "msinfo32" and press Enter

    - When the utility opens, save a copy of it as an .nfo file, and another copy as a .txt file (in case the .nfo is corrupted - which happens fairly often)

    - Zip them up and upload them to the Public area of a SkyDrive account ( )

    - Post a link here so we can download it.


Use SkyDrive to upload the collected files:

- John
My website:

Did this solve your problem?

Sorry this didn't help.

Question Info

Views: 1,823 Last updated: May 9, 2018 Applies to: