Receiving Blue Screen with error code: 0x000000d1

Since installing SP1 on a system running Win7 Ultimate x64 I have had a problem where the system BSODs after going into sleep mode immediately after logging back in.

 

The minidump points to ataport.SYS and ntoskrnl.exe with a consistent Bug Check Code of 0x000000d1. 

1 crash also involved volmgr.sys. A copy of that minidump has been posted to: [deleted]

 

More system details available. This was an issue on a Dell Precision T3500.


Thanks!

 

 

 

Question Info


Last updated August 16, 2019 Views 16,131 Applies to:
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Answer

Hi,

Follow the methods provided below and check if that helps.

Method 1: Uninstall and reinstall the display drivers.

You may uninstall the drivers form device manager, refer the link provided below for more information.

http://windows.microsoft.com/en-US/windows7/Open-Device-Manager

Follow the steps provided in the link given below to update the display driver.

http://windows.microsoft.com/en-US/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

I would also suggest you to install the chipset drivers from the computer manufacturer’s website.

Method 2: Follow the steps provided in the following link below to resolve stop (blue screen) errors in Windows 7.

http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

Method 3: I would also suggest you to install all the Windows updates available for the computer. Refer the link provided below to install the updates.

‘Install Windows updates in Windows 7’

http://windows.microsoft.com/en-US/windows7/Install-Windows-updates

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Also, try updating all device drivers especially the NVIDIA display adapter driver and the Broadcom network adapter driver.

The following link appears to have updated drivers for the computer:

http://support.dell.com/support/downloads/driverslist.aspx?os=W764&catid=-1&dateid=-1&impid=-1&osl=EN&typeid=-1&formatid=-1&servicetag=&SystemID=PREC_T3500&hidos=WV64&hidlang=en&TabIndex=&scanSupported=True&scanConsent=False

Also, you appear to be running an older version of Kaspersky so also consider updating Kaspersky to the latest version or go with other security software such as Microsoft Security Essentials.

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