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April 10, 2025

Windows 11 Top Contributors:

questions_ - Ramesh Srinivasan - neilpzz - Kapil Arya MVP - Sumit D - VM ✅

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roysolid

randomly shutdown amd advantage laptop

I have problem my system keeps randomly shutdown when gaming .I update everything

my laptop ausus AMD advantage

GPU RX 6800m

CPU Ryzen 9

now shutdown during loading some times

here is the link of C:\windows\minidump

https://www.dropbox.com/scl/fi/76eqjq688snjvb48xlysq/022325-12375-01.dmp?rlkey=2sxpoe19q63qra8lhjd9n2wpd&st=hs026rme&dl=0

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DYARIBARHAM

Independent Advisor

Hi roysolid,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

The minidump file indicates RtUsbA64.sys, which is a Realtek USB wireless LAN driver.

If you haven't updated this driver, uninstall and reinstall the latest version only from the manufacturer's official website.

It is best to update the chipset drivers, too.

After that, check to see if your computer encounters BSOD.

Please let me know if you need further assistance.

Sincerely,

Dyari Barham
Independent Advisor & Microsoft Community Member

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roysolid

Hi dear

Realtek USB wireless LAN

But my laptop has built in wifi not usb

But why it shutting down doring 9nly gaming?

And thank you so much . I will try now and see if it fixed it...if not I will send the new report

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DaveM121

Independent Advisor

Your minidump file indicates it is the Realtek USB Audio Driver that is causing the system crashes.

What Audio device(s) do you have connected to your laptop?

___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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roysolid

hi I don't have usb Realtek audio nor wifi .....all my are built in in my laptop

I usually play on my TV and connected to the HDMI cable in LG oled c3

I only use USB mic hyper x

I now all ready format my laptop but it keeps happining

this is the last minidump from days

it shut down in 15 march

https://www.dropbox.com/scl/fi/mk0mricstc7rcn79algkq/031625-10796-01.dmp?rlkey=x4bn635319w3v9i1zgjbj84ha&st=sd5y6k26&dl=0

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DaveM121

Independent Advisor

Thank you for the screenshot, it is the Realtek HD Audio drivers that are causing your laptop to crash, those drivers are used for your HyperX Mic.

Go to the support page for your laptop on the manufacturers website, then from there, download and re-install (not update) the version of Realtek HD Audi drivers they provide.

If you have any difficulty locating the support page, click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

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Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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roysolid

as you said I uninstal the audio the down load it from asus web site

and this is the info

I will try my laptop for the next days and tell you thank you for your time

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DaveM121

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If you have now installed, not updated those Audio drivers, please monitor your laptop over the next few days to see if it is now stable.

___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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roysolid

hi , still shutting down during loading mostly when playing spilt fiction game

during loading ....is it heat problem ?

it happened to day 20 march

the minidump was only 18 march

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DaveM121

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When your system shuts down what happens, does it instantly shut down, or does it black screen or blue screen or does it freeze up, and does this always happen when loading a game?

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MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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roysolid

yes it's ""instantly shut down"" mostly when playing split fiction during loading/saving screen before/after it in A blink in eye will shutdown

but it also happened in God Of War also in loading/saving screen ""instantly shut down"" I thought the CPU or GPU has heat problem but I worked them up Stress test them for 2 hours and they don't shutdown

only in Loading/saving screen they will shutdown

once happened in DaVinci Resolve

so it made me thing that is SSD maybe problem ... but I moved the game from SSD D to SSD C and still happened

I formatted the PC and Unstill all drives but keeps doing it....this made me more confused ....

now usually happened with split fiction after than 30 min

but if I keep my laptop of for like few hours then play it will work for an hour then will shutdown

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Question Info

Last updated April 16, 2025 Views 16 Applies to:

Windows
/
Windows 11
/
Performance and system failures