Dear Alyssa, follow the steps below for possible solution to your problem and see the behavior below:
Step 1
Clean boot:
1. Press the Windows + R keys to open the Run Menu;
2. In the Run menu, type Msconfig and click OK;
3. On the General tab, click Normal Startup;
4. Click the Services tab and select Enable all;
5. Enable the Hide all Microsoft services option and click Disable all;
6. Click Apply> Ok.
Disabling third party services in the Task Manager.
1. Press the CTRL + SHIFT + ESC keys and click More details;
2. Click the Startup tab and disable all programs manually; Just click on each program then click on Disable;
3. Apply the changes, close the Task Manager and restart the computer;
4. Take a test.
Step 2
These are diagnostic tools and assist in repairing the system image.
1. Click Start and type CMD;
2. In the list of search results, right-click Command Prompt and click Run as Administrator;
3. At the Command Prompt (Admin), type the command Dism / Online / Cleanup-image / RestoreHealth and press Enter;
4. Wait for the verification to finish and when finished, execute the next command;
5. At the command prompt, type the following command sfc / scannow and press Enter;
6. After the verification is finished, proceed to step 3.
Step 3
Removal of possible viruses.
Download the Malware Bytes Free software from this link "
https://www.malwarebytes.com/lp/lp4/02_r/?gclid...; and perform the complete “Scan” following the steps below:
Run the program to start the installation.
Go ahead, accept the license, read all the dialog boxes, decide where you want to install the program, accept to create the shortcut, click "INSTALL".
Make updates (Click Updates and Check for updates).
Click "Ok" at the end of the update.
Click on "Run a full scan" and on "Check", select all hard drives.
When the "Scan" is finished, click "View the results".
Make sure everything is checked and click "Delete the selection". (If a message asks you to restart your PC, to end the removal, accept).
I await news!
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I hope I helped, even more!