random Blue Screen BCCode 1a + always during microsoft secuitry full scan

original title: random BSOD BCCode 1a + always during microsoft secuitry full scan

i've been getting random BSODs for the past three days and have been able to consistently reproduce the bsod during mse fullscan.  I've attached my dumps in this thread:  

http://www.sevenforums.com/crashes-debugging/134671-random-bsod-bccode-1a-always-during-microsoft-secuitry-full-scan.html  any help is appreciated!

 

Problem signature:

  Problem Event Name:BlueScreen

  OS Version:6.1.7600.2.0.0.768.3

  Locale ID:1033


Additional information about the problem:

  BCCode:1a

  BCP1:0000000000000403

  BCP2:FFFFF68000079978

  BCP3:8C500000084C0867

  BCP4:FFFFF6800007D978

  OS Version:6_1_7600

  Service Pack:0_0

  Product:768_1


 

Answer
Answer

Hi Rion,

 

  • What is the error code you receive on the blue screen?
  • Does this happen when you scan with Microsoft Security essentials or is it random?
  • Since when are you facing this issue?
  • Did you make any change to the computer before this issue started?

 

 

However, you may follow the steps below and check if it helps you fix the issue with blue screen.

 

Step 1

 

You may boot the computer in safe mode and check if it works fine in safe mode.To boot to the desktop in safe mode keep tapping F8 key during restart. Once you see the option to boot in safe mode select it and press enter.

 

Access the link to know more about how to boot the computer in safe mode:

http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

 

 

Step 2

 

If it works fine in safe mode, you may put the computer in clean boot state and check if any third party applications are causing this issue.

 

Access the link below and follow the steps to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7.

http://support.microsoft.com/kb/929135

 

If your issue is resolved after performing Clean Boot, then follow the steps mentioned in the above KB article to narrow down the exact source.

 

Also in the same article, see the section on how return your computer to a Normal startup mode by following the steps under “Reset the computer to start as usual”.

 

Step 3

 

You may also access the link and follow the steps to troubleshoot some if the common bluescreen errors on the computer.

http://windows.microsoft.com/en-US/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

 

Hope this helps. Let us know the results.

Thanks and Regards,

Srinivas R

Microsoft Support.

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Question Info


Last updated December 9, 2017 Views 515 Applies to: