Quiktime - Error 2048 with .mov files "it is not a file that Quiktime understands"

Hi

I've got a windows 8.1 laptop that won't play any .mov files even once QuickTime is installed. I need the videos to play so they can be used in powerpoint.

We have another 5 of the exact same laptops and they all work without a problem so it is with the laptop and not the files.

I've uninstalled and reinstalled without success.

Any one able to help with this?

Thanks

Answer
Answer

Hello,

Thank you for posting your query in Microsoft Community.

I understand that the .mov extension files are not working in your Windows 8.1 system. As per the following article is supported in Windows Media Player and you may try and update us if the files get played in Windows Media Player.
File types supported by Windows Media Player

Also, if you have 5 other laptops not reproducing this issue, I suppose you should be able to run the .mov format videos in Windows Media Player.

Hope this information is helpful. Do let us know if you need any further assistance, we will be glad to assist you.

Regards,

Harkanwar

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated September 11, 2024 Views 225 Applies to: