Problems with Logitech keyboard/mouse wireless MK345 Model and MK270. Both the keyboard and mouse are erratic. Batteries fine, plugged and unplugged toggle, then works for a short while.

Hello Sally. I'm Greg, here to help you with this.

Does another keyboard or mouse work properly? This tells us whether the problem is in Windows or with the mouse and keyboard hardware.

Does this keyboard and mouse work in another PC?

Try these fixes for Logitech wireless mouse and keyboard erratic behavior in Windows 10:

https://answers.microsoft.com/en-us/windows/for...

https://www.systweak.com/blogs/how-to-fix-logit...

https://www.bleepingcomputer.com/forums/t/68301...

Here are all ways to fix, reset and reprogram the keyboard:
https://answers.microsoft.com/en-us/windows/for...

Try also all of these steps to fix a mouse:
https://answers.microsoft.com/en-us/windows/for...

Feel free to ask back any questions. Based on the detailed results you post back, I will have other suggestions if necessary.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Where did my Reply go? I may have hit Enter by mistake. I'll come back tomorrow after I get some sleep. Thanks so much for your suggestions. Back tomorrow.

Sally, keep me posted on your progress as I will be here to help until the case is resolved.

Please do not skip any steps. We often find out later that the fix was the skipped step. If you need help performing any step I will help.

Sally are you still there? I am waiting here to help you when you're ready.

You should be able to get back to this thread by clicking the big blue Reply button in the notification email. It should take you to this thread. If not on any page in Microsoft Community, once you're signed in at the top right account icon, you should be able to choose Profile, then scroll down to see your thread history to choose this thread to reply.

I hope to hear back from you so we can continue.

Greg,

I used the links you sent but so far problem still exists. I started with Logitech MK345 Model, returned to the company I got it from. He now says it works fine. Won't give me a refund, I guess because it works for him. I think my problem is somehow related to the wireless connection here. I've rearrange how things are plugged in but hasn't helped.

I have my old "wired" mouse and keyboard but they're packed away and I have some physical issues that would make it hard for me to get then and setup.

I think I'm going to contact the company I bought the second set, it's a MK270 Wireless Keyboard & Mouse Combo. It too has the same problems. Can't figure out what my "setup here" is doing or not doing to cause this problem.

Thanks for reaching out and trying to help me. Unless you can come up with something else for me to try I guess I'll just have to hope the second company where I got the MK270 can help me. If not I'll have to just buy another mouse/keyboard that's not wireless. Thanks again.

Sally -

Have you Logitech Support? They have phone, chat and forums support here:
https://support.logi.com/hc/en-us

It comes with a one year warranty during which they must get it working or replace it. This warranty falls on the manufacturer and not the store unless you buy their own warranty which is usually extra. Sometimes if you speak with the Store manager they will try to make it right as a courtesy to keep the customer.

Feel free to ask back any questions. Based on the detailed results you post back, I will have other suggestions if necessary.

______________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.