hi there,
I bought my hp pavilion laptop and Windows 8.1 was automatically with it. I didnt have info about Windows defender but Mcafee internet safety was already installed on it but i have to upgrade that after few months. then my friend suggested me that when i have Windows defender there in my pc why to have another? so i un installed Mcafee. now after some time when i was updating the W.defender the internet got stopped or somewhat. i started facing problem with the update, errors and turning on. Action center always ask to turn on the Antivirus and Protection... and i cant. i have to separately Download the definitions for the w.defender. i did sfc scan and found out which files are corrupted.
2015-06-11 12:10:14, Info CSI 00000593 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken
= {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-11 12:10:20, Info CSI 00000595 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken
= {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-11 12:10:20, Info CSI 00000596 [SR] This component was referenced by [l:166{83}]"Package_2709_for_KB3000850~31bf3856ad364e35~amd64~~6.3.1.8.3000850-6825_neutral_GDR"
When i read about this it says that i have to download a good copy of this and replace it. i dont know how to do it... so i am stuck. Please help. and secondly now i cannot even update my windows. though i am the admin and alone user of it. but why it always says need admin permission , some settings are managed by your admin, huh :( i cannot even see new available updates, hidden updates, file history etc...
i am so clueless then i troubleshot some problems too some got fixed but god knows why this isnt working??? i tried to refresh my pc so that it might do well but then also pc pointed that sorry we could not refresh your pc... i clicked on the option to find solution but it didnt worked
PLEASE HELP.... thank you so much