HP Mishra

Problem of a Purchaser of Windows 8 Thru Download

Hi.

I bought Windows 8 as a download on the very day it was launched in India last year. Naturally I have neither any CD nor any other copy of the original installation files with me.

Now, since the system is running very slow, I tried to use the facility of "Refresh your PC without affecting your files", which is available as an option under "Change PC Settings". It told me that some files are missing, and asked me to supply the same. But I have no CD.

What should I do?

Thanks.

HP Mishra

Gurgaon, India

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Answer

PranavMishra5582

Hi,

I would suggest you to sign in to another computer and download the Windows 8 set up file and then create Installation Media using the link given here.

How to create installation media for a PC refresh or reset

http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

Using this installation disk you can proceed with the “Refresh your PC” steps.

Write to us if you have any issues. We will assist you further.

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