Printer not print right after Windows Update, and all my files become read only, can't edit

Right after the most recent Windows Update, two things happened : 1. my printer will not print. I get a message "Printer is not responding". Had tried reboot, still don't print, has been several days now, can't print. 

2. When I open a file, the appearance of it is different from before. Like a Word document, it has something on top and the side, and becomes Read Only, can't edit, it's a big problem. 

I really hope that they don't do these stupid updates. Next time, I'll check what kind of updates they are, and only do the critical updates. Is this a good idea?

Please help,  

 

Question Info


Last updated June 27, 2019 Views 29 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Hello,

I'm Independent Advisor and Microsoft MVP, here to help you with your question.

Please run Printer troubleshooter from Settings app > Update & security > Troubleshoot. See if it helps you.

Hope this helps!
_____________________________________________________________________________________

Helping Windows users, since 2010 · Please remember to mark replies as answers, if they helps!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Laura. I'm Greg, an installation specialist and 9 year Windows MVP here to help you.

1) If this was caused by Windows Update(s) then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...

2) See here for files open Read Only:
https://support.office.com/en-us/article/why-di...
https://blog.switchfast.com/solved-windows-10-u...

3) Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

4) You can run the Printer Troubleshooter at Settings > Update & Security > Troubleshoot.

Rather than spending too much more time fiddling I'd simply Clean Install the printer which always works, lasts longer and actually saves time:

Power up the printer, if wired unplug it's USB cable from PC.

Go to Settings>Apps>Apps and Features to find and Uninstall any printer software.

Use one of these methods to remove all of the old printer drivers:
https://www.tenforums.com/tutorials/101274-unin...

Now type Control Panel in Start Search, open CP, choose Icon View. In Control Panel open Devices and Printers, right click printer to delete Printer and any scanner or fax of the same name. Restart PC.

Go to the printer model’s Support Downloads webpage to download and install the latest full software package. Now is also the time to check for any newer printer firmware to install which matters a lot.

Extract Printer software, right click Setup file to Run as Administrator. Follow the setup screens closely as you install the software. For USB it should prompt when to plug in the printer.

Older software may need to be installed in Compatibility Mode to run correctly: https://www.groovypost.com/howto/run-old-softwa...
If you have further problems reply back with results of each step.

I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
_________________

Windows MVP 2010-20

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I found a suggestion on Canon's site, suggested me to unplug power from router and printer, then replug again, did that, it seems to work, I printed something, hope it stays that way. Thank you for your help

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Laura. I'm Greg, an installation specialist and 9 year Windows MVP here to help you.

1) If this was caused by Windows Update(s) then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...

2) See here for files open Read Only:
https://support.office.com/en-us/article/why-di...
https://blog.switchfast.com/solved-windows-10-u...

3) Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

4) You can run the Printer Troubleshooter at Settings > Update & Security > Troubleshoot.

Rather than spending too much more time fiddling I'd simply Clean Install the printer which always works, lasts longer and actually saves time:

Power up the printer, if wired unplug it's USB cable from PC.

Go to Settings>Apps>Apps and Features to find and Uninstall any printer software.

Use one of these methods to remove all of the old printer drivers:
https://www.tenforums.com/tutorials/101274-unin...

Now type Control Panel in Start Search, open CP, choose Icon View. In Control Panel open Devices and Printers, right click printer to delete Printer and any scanner or fax of the same name. Restart PC.

Go to the printer model’s Support Downloads webpage to download and install the latest full software package. Now is also the time to check for any newer printer firmware to install which matters a lot.

Extract Printer software, right click Setup file to Run as Administrator. Follow the setup screens closely as you install the software. For USB it should prompt when to plug in the printer.

Older software may need to be installed in Compatibility Mode to run correctly: https://www.groovypost.com/howto/run-old-softwa...
If you have further problems reply back with results of each step.

I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

thanks Greg, I'll try to follow your suggested steps, but I'm not sure I can do it, I'm not a computer savvy person, they sound complicated for me. For the files problem, I can open a word document, but can't edit, it says on the top that I need subscription to Office 365 to Edit and Save. I never had that subscription and I was able to write word documents and edit and save, had this machine for over 4 years. I really hate these updates and I don't know what they do.  Thanks again.

Laura

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Laura -

I'll be standing by to help you as much as you need.

You said you were able to edit documents before. Do you have any version of Office installed that worked previously? If so you can try repairing it in Settings > Apps > Apps & Features > Microsoft Office > Advanced Options > Modify > Repair.

If you don't have Office you can install one of the perfectly fine compatible free Office suites, LibreOffice and Open Office: https://www.openoffice.org/
http://www.libreoffice.org/download/libreoffice...

There's also a 30 day trial of Office 365 if you want to test it:
https://products.office.com/en-us/try
_________________

Windows MVP 2010-20

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Glad the issue is resolved, thanks for the update.

Good day!
_____________________________________________________________________________________

Helping Windows users, since 2010 · Please remember to mark replies as answers, if they helps!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thank you Greg, yes, I had Office, Home & Student 2013 installed when I first bought the PC. I'll do what you suggested and see what happened. Hope it'll work.  Now when I want to edit a document, it says I need subscription to Office 365 to be able to edit and save, never had this before, how did this happened?! it really created a problem for me. I'll do what you said, thanks again. Laura

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Laura. I'm Greg, an installation specialist and 9 year Windows MVP here to help you.

It might be the Office web tools have taken over default from your Office suite. Besides the repair I suggested you can go to Settings > Apps > Default Apps > Choose by Protocol to make sure MS Word and MS Excel are set to open with your Office Suite and not the web tools pushing Office 365. (I just checked mine and they had fallen off the default too).
_________________

Windows MVP 2010-20

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hello Greg: I did the repair, first the qhick repair, didn't help, then the online repair, still didn't help, and did the Choose by Protocol for Excel and Word, still it didn't help. I open one of the documents and tried to edit, not work, still get the same message saying I need Office 365 subscription to edit and save docs.  Thank you very much for your help. It's getting late and I'll try to do the uninstall of the updates, I did see date 03/22/2019 by the side of Office App when I was doing the above, most likely the Windows Update did something to it. Thank you very much again. This is really causing a big problem for me. Why do I have to pay for Office 365 when all I need is to use Word and it has worked for 5 years? Maybe you can send a suggestion to Microsoft to tell them to stop doing these nonsense in the future, I'm sure I'm not the only one to have encountered this. It's wasting me so much time....

Laura

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Laura, If you want to report this to Microsoft use the Feedback Hub app in Start Menu where developers are tasked to process consumer feedback. They will not even see it here. This is a tech forums staffed mostly by volunteers trying to help others with your problems.

If you want to post back a Share link from your Feedback here others who see this thread can vote it up and add to it.

Before giving up I'd uninstall and reinstall your Office, restarting the PC in between.

Are you able to create new documents or open old ones from your Office suite?

Can you identify the offending Office app in Settings > Apps > Apps & Features and uninstall it to get it to release it's hold on your Office defaults?
_________________

Windows MVP 2010-20

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.