Print Screen Button doesn't work all of a sudden

Am reading others posts.  Will try to restart computer, but have never had a problem ever by using the Prnt Screen button on our Logitech keyboard. I love the quickness of it all. Looks like it might have something to do with Adobe extensions?  Snipping tool is great when you want to cut and snip, but when you want the entire screen, Print Screen is the best.  Any other suggestions appreciated.

Hello,

Thank you for posting your question on Microsoft community.

I understand your inconvenience. Don’t worry. We will assist to resolve this issue.

This issue may occur due to corrupt device drivers or settings.

Method 1: Update keyboard drivers.

    a.  Press Windows key + X key and click on Device manager.
    b. Click on Keyboards.
    c. Right-click on the Keyboards and click on Update driver software.

If the issue persists, try the next method.

Method 2: I would also suggest you to run hardware and devices troubleshooter and check if it helps. Please follow these steps:

a. Type troubleshooting in the search box on taskbar.
b. Click troubleshooting in the search results.
c. Click "View all" and then click "Hardware and Devices".
d. Click "Next" and follow on-screen instructions.

Also please update chipset drivers from the computer manufacturer's website and check the issue.

I hope this information helps. Please do let us know if you need any further assistance.

Thank you

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I've discovered quite by accident that PrintScreen on my computer, is tied to Dropbox. Had turned the Start-up option off with Dropbox recently not knowing it would affect PrintScreen.  When needing to use Dropbox which is daily, out of habit and used the PrintScreen option and the feature works!  I did not have to do any technical steps, or remove the key off off keyboard, etc.  Glad it was something simple.

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Thank you so much for your post. I had the same problem and could not find a solution. Was about to buy a separate software program. I set Dropbox to not open on startup and Print Screen works fine.

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Last updated July 29, 2020 Views 7,665 Applies to: