Print Function Fails Unless App run as Administrator (Windows 10)

My old HP printer broke so I purchased a new one.  Same USB cable was used in the same USB slot as before.  Now existing Word documents fail to print. I ran similar tests on Excel, Notepad, Wordpad and Corel Draw. Notepad appeared to be the only application that would print.  PDF documents (or regular documents converted to PDF) also printed without issue.  NOTE: these are all one page documents. Some only had one or two words of text on them.

I ran HP diagnostic tools and ran into no errors/issues including the printing of a test page. On the other hand, the Windows 10 test page test fails.  No errors. A flash of data on the print queue window but then it disappears and no document is printed.  Same with most applications.  It seems to indicate that the print file is "spooling" but that information disappears almost immediately and the print queue shows empty and the file never prints.

I've run the Windows diagnostics (printer troubleshooter) and most times it completes successfully. Many times it will return an incompatibility error with USB 3.0. The printer is plugged into a USB 2.0 slot. Device Manager, Windows Event Logs and Settings->USB (is set to notify me of errors) never indicate any errors with either the printer or the USB slot.

This all changes when I run applications as administrator: documents will now successfully print.  In regular user mode, I was able to print documents when converted to PDF but, so far, all applications when run as administrator, successfully print.

This appears to be a permissions issue and not a hardware or device issue.

Question: Why will Microsoft Word running in Windows 10 only print when the application is run as administrator? Is there a fix for this?

Regards,

Rick

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What is the make and model of the HP Printer?

Please try the steps recommended below to uninstall printer software

Press Windows key + X, click Apps & Features or Programs and Features
Select your HP printer.
Select Uninstall.

Press Windows key + R, type: control printers
Hit Enter
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.
Type printui.exe /s and click OK.
Click on Drivers tab.
Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
Select OK.
Select Apply and OK on the Print Server Properties windows.
Close Devices and Printers.

Proceed to reinstall the driver.
Best,
Andre
twitter/adacosta
groovypost.com

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I have tried all this before I posed the question.  Let me rephrase the question:

Why will a document print when the application runs as ADMINISTRATOR but not as a regular user?

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Press Windows key + R
Type: control printers
Hit Enter

Select your printer
Click Print server properties
Select the Security tab
Click Advanced

Scroll through the list
Select the account
Click Add

Select the account in Group or user names

Allow all permissions on the printer.

Click Apply then OK
Best,
Andre
twitter/adacosta
groovypost.com

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I get as far as the "Apply" button and then I get an "Access Denied" error.  My user account does have administrator rights.

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I used command line to create an administrator account and password.  Logged in and made to requested changes to my user account (which has administrator rights).  This time the above changes were successfully applied.  Logged back into my own account and the print function still fails if I do not run as administrator.

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Try performing a repair upgrade:

http://answers.microsoft.com/en-us/insider/wiki...
Best,
Andre
twitter/adacosta
groovypost.com

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I did the repair upgrade but I still have the same problem.  I've tried different Word files but I can only print when I run Word (or any other application) as administrator.  I also tried a larger file in Corel Draw.  I could see the document sitting in the print queue, spooling.  Then it just disappears and no document prints.

  • Same USB cable was used in the same USB 2.0 slot as before.
  • Similar style of HP printer - direct connect to PC using USB cable
  • Existing or new Excel, Word, Corel Draw documents will not print.
  • I only print one page, so no large documents sent to the spooler

What does print?

  • Notepad documents
  • PDF documents (or regular documents converted to PDF)
  • Documents uploaded to Google Drive (converted to PDF)
  • Pictures, such as JPG printed from at least two different apps
  • Web documents from most browsers (such as Microsoft Edge, Google Chrome)

What does not print (based on what I currently use)?

  • Wordpad
  • Microsoft Word, Excel
  • Corel Draw
  • Web documents from a browser (such as Mozilla Firefox)

Running through Windows System diagnostics, a test print fails. The troubleshooter returns an error message: USB Composite Device can't work properly with USB 3.0.  I've looked at the motherboard again but this is a USB 2.0 slot and nothing has changed except the replacing a broken HP D5360 printer with an HP DJ 1112 printer ... same USB cable in the same USB slot.

I'm going to redo all previous testing and upgrade procedures.

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Ok, let us know how it goes.
Best,
Andre
twitter/adacosta
groovypost.com

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Sadly, no change.  I ensured that all Windows updates were installed and required reboots.  Then I uninstalled all printers and all printer related software (anything with HP in the name) then rebooted again.


As per previous comments, most documents will not print directly from applications unless said application is run as administrator.


Comments I forgot to add:
- no errors in the Device Manager
- no errors in the Event Logs relating to the search phrase "HP" or "USB".

- HP test page prints but Windows test page doesn't (possibly HP app runs as admin)

- moving the USB cables around between devices to various other USB 2.0 ports does not have any effect on the printer

- reinstalled Microsoft Office on a different drive (so an uninstall and reinstall)

Secondary tests to a wireless printer (also an HP product):
- trying to determine if this is really a USB issue or not
- similar results: can only print from applications directly when said application is run as administrator

I can see all application sending the document to the print queue.  If it is large enough, I can see the comment that it is spooling but for most applications the documents sent to the print queue just disappear from the print queue window and never print.  It is clear that some document types, such as PDF's will print, or graphics such as JPG will print without issue while others, such as DOCX won't print unless I run as administrator.  The difference between printing from applications such as Chrome and Firefox is also interesting.

 

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Could you try disabling both User Account Control and the Windows Firewall temporarily and see what happens?
Best,
Andre
twitter/adacosta
groovypost.com

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Last updated February 6, 2024 Views 6,094 Applies to: