Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.
If most methods fail, you may need to consider doing a Reset this PC
Restart your computer, just as Windows attempts to load (spinning dots), press and hold the Power Button for 5 - 8 seconds or until it performs a Hard Shut Down
Do this 2 - 3 times until Windows will boot into the Recovery Environment
Select Troubleshoot > Reset this PC > Keep my files
https://www.tenforums.com/tutorials/4130-reset-...
Kindly let me know if this helps or if you have any further concerns by clicking the "Reply" button at the end of my response. I will appreciate it.
Kind regards,
John DeV
Independent Advisor
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