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Pre-installed Windows11 not working

I bought a new laptop last year. Everytime I try to use Windows 11, it brings up the screen about the product key. I enter the key and it says it doesn't recognize it. I got the product key from the hard drive search. I did get windows pre-installed from upgraded from 10 to 11.

I check that the software is activated and still asks for the key and also it brings to a screen to purchase 365. Why buy a software when it was pre-installed. Another expense for a new laptop that I had to buy an external hard drive to download other software.

Should I uninstall Windows 11 and use 10 instead. I just want to go use the software that came with the expensive laptop. I don't use the laptop a lot as I had planned to, but when I do, I expect the software to work and spend hours trying to figure out why it isn't.

Hi, I am Dave, I will help you with this.

1
Click your Start Button, type cmd then right click Command Prompt and choose 'Run as Administrator'

Run or paste this command and hit Enter:

slmgr.vbs /dlv

Please post a screenshot of the resulting dialog

2
Download the free ShowKeyPlus app from the Microsoft Store.

Please provide a screenshot of that app window, and please hide your product key in the screenshot.
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MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Last updated April 17, 2025 Views 17 Applies to: