Pop-up saying that my computer has been hacked

I keep getting a  pop up screen announces that my computer has been hacked with something and The 800 # I called told me for $200 they can fix the problem.  It is coming up at least once a week now.  My security settings are saying they are ok, but I have to turn off the computer and lose anything I have on line at that time.  How can I get this stopped.  I think it's spam.

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* Original title: pop up

Answer
Answer

I hope you didn't allow them remote access. An ad blocker will help a little. Best to note the sites it is happening on and stay away from them.

It's a common scam that has been around for a few years now. Click the X to close the window. You should then see a box at the bottom, Do not allow this site to create new messages. Check it and then close that window and finally the popup.


If that doesn't work, for Edge, follow the instructions by Scott_Ki here:
https://answers.microsoft.com/en-us/protect/forum/protect_other-protect_scanning/edge-frozen-with-virus-warning-popup/7212a393-90ad-48d0-ab55-4ffe1f21a554?page=2&msgId=7618ae67-bf16-4155-bf90-d8a7405ee199   


For all other browsers, use the Task Manager to exit the browser. Reboot and see if the pop-up goes away.


How to Use the New Task Manager.
http://www.wikihow.com/Open-Windows-Task-Manager  


If the problem persists, for any browser:


Remove Tech Support Scam pop-up (Call For Support Scam)
http://malwaretips.com/blogs/remove-tech-support-scam-popups/   


Please read:


PSA: Tech Support Scams Pop-Ups on the Rise
https://blog.malwarebytes.org/fraud-scam/2014/11/psa-tech-support-scams-pop-ups-on-the-rise/   


Breaking down a notably sophisticated tech support scam M.O.
https://blogs.technet.microsoft.com/mmpc/2017/03/02/breaking-down-a-notably-sophisticated-tech-support-scam-m-o/   


For more information, see this post by GreginMich
https://answers.microsoft.com/en-us/protect/forum/protect_other-protect_scanning-windows_10/my-computer-was-blocked-how-do-i-unblock-it/4735ea26-4e01-40eb-9c34-c991d11ad194#LastReply

 

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☞ Avoid a post. Backup your data. ☜

Bruce Hagen
MVP: 2004 ~ 2010
2014 ~ Present
Imperial Beach, CA

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Last updated May 18, 2024 Views 19,372 Applies to: