Please help Extreme issues with windows, constant scrolling, zooming, searchmenu spazing

For the last week or so my custom purpose built gaming desktop has been out of no where constantly without stopping , scrolling , zooming in any programs that have a zoom function , and or tabbing up selection choices. it wont stop unless i restart the computer. ive run all of my anti viruses to be sure (windows defender and malware bytes) ive got no threats, only quarantined some old files on this thing and thats it. so next i made sure all of my device drivers are updated to see if it was just my hardware, but everything for my keyboard and mouse are up to date. what else could it be or what should i try? i hate when im gaming or working on something important in blender and all of a sudden i need to restart my computer.
Hi Burritosalad -

I'm Kevin B. Independent advisor and a Windows user like you. I do apologize for the inconvenience that you experiencing right now, let me help you sort things out.

Are there any recent changes made on the computer that might triggers the issue?

Kindly boot your computer in safemode and check if the same issue appears on safemode

Boot your computer in safemode. Safemode is a windows environment used to troubleshoot, diagnose and repair corrupted windows system files. While computer is in safemode, no 3rd party application will run, not even your anti-virus, and selected services needed by windows to boot are the only running service on the computer. This ensures us that the computer will only use applications and services at a minimal level to avoid 3rd party conflicting application and services.

Please click on the link below and follow the steps in booting your computer in safemode.

https://support.microsoft.com/en-us/windows/sta...

Once booted in safemode, check if the same issue occurs

You may also need to run a system file checker to verify the integrity of windows system files on your computer making sure that there are no corrupted files on your windows.

Perform SFC Scan and Repair Windows Image
-This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image.

1. Open command prompt with administrator access
2. Type each command below and wait until scan is completed.

SFC /scannow
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.

Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

3. Close the command prompt.

After the scan, please do perform cleanboot on your computer.

Perform Clean Boot
- This process will eliminate 3rd party application running in the background of your computer along with services that are not needed to run windows. If there's any conflicting 3rd party application that causes the issue on your computer, this process will stop it.

1. Open the run box by pressing the Windows Key + R and type msconfig
2. System Configuration Utility box will open and by default you are on general tab.
3. On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark.
4. Click on services tab
5. Put a check mark on Hide All Microsoft Services > This is a very important part as if you miss to click on this, computer might not boot properly or permanently and will end up on clean installation.
6. Once Hide all Microsoft Services have checked mark on it, click on Disable All
7. Click on the Startup Tab and click open task manager. This will open another window which contains all your startup applications on the administrator account.
8. Disable all application that you're not using. You can simply just click on them and select disable.
9. Click OK , Apply and close the configuration utility

Restart the computer normally and check if the same issue appears

Hope this will help and have a bless day!

Thanks.
Kevin B.
Independent advisor

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Last updated February 26, 2021 Views 3 Applies to: