Hi Cindy,
The issue might have occurred after you installed, uninstalled, or updated a program or you updated Windows.
Follow the methods below.
Method 1:
Diagnose and repair CD or DVD drive issues, when you cannot burn or play CD or DVD discs, when a drive is not found, not accessible or not connected by running the Microsoft Fix It from the link below:
Fix problems with CD or DVD drives that can’t read or write media:
http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us
Method 2:
Follow the steps in the below link:
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs:
http://support.microsoft.com/kb/982116
http://support.microsoft.com/kb/314060
To do so: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you
follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to
view the article in the Microsoft Knowledge Base:
322756 (http://support.microsoft.com/kb/322756/
)
If you need further assistance on this particular issue, let us know and we will be glad to assist you.
