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I have a HP laptop and having log on issues. I opened it up and my face REQ did not work. It asked for my pin. I have been using the same pin for months and it did not work. I tried too many times now I'm locked out. How do i recover my PIN? Why all the sudden did my face REQ & pin not working.

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Hi, good day! I'm Jerico T., I understand that you're having some issues right now, I'll do my best to help you with your concern.

Are there any recent changes on your computer prior to the issue? In the meantime, please try to restart (not shutdown) your device 4 times and check if it will make any difference. If in case the issue still persists, please perform the steps below.

1. Turn on your computer and let it reach your sign-in screen.
2. Press and hold the SHIFT key on your keyboard.
3. Click the power icon on the lower part of your screen.
4. Click Restart while pressing the SHIFT key.
5. Your computer should restart to Windows Recovery Environment.
6. Select Troubleshoot then choose Advanced Options.
7. From there, try to perform Startup Repair or System Restore.

Please do let me know how it goes.

Regards,
Jerico T.

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Last updated April 22, 2024 Views 7 Applies to: