Photos app freezes upon import / photo importing problems

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

 

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Last updated April 1, 2020 Views 74,602 Applies to:

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Hi Gabriela. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Guardian Moderator here to help you.

Since you reset the Phone, next let's try resetting the Photos app. But first try these specific fixes for iPhone photo import:
https://appletoolbox.com/2018/06/what-to-do-if-...
https://www.thewindowsclub.com/cant-import-phot...
https://www.howtogeek.com/345540/how-to-transfe...
https://support.apple.com/en-us/HT201302
https://www.windowscentral.com/how-transfer-pho...

To try to fix Photos app Reset and Repair Photos app at Settings > Apps > Apps & Features > Photos app > Advanced Options. Your pictures will be safe in the User Pictures folder.

If that doesn't help try re-registering the Photos app from Option Two here: http://www.tenforums.com/tutorials/3175-apps-re...

If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...

If nothing else helps you can try a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing it up to the latest version 1903 which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m.... There are improvements in Photos app in Version 1903 so I would do this without hesitation.

I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

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Hello Greg,

I'm so sorry for the late response, I've been incredibly busy with school so I had just now tried your suggestions. I regret to inform you that none of them worked. I had re-installed iTunes to get the Apple Mobile Device service that I had not had before but that didn't help. I just updated windows a couple minutes ago and to no avail. I've reset my iPhone again and my computer for good measure and nothing. I changed USB ports multiple times. I did everything you suggested above, but my problem still prevails. 

I had attempted to move away from the photos app and instead try to retrieve the photos and videos from my apple device driver under "This PC." I finally saw my photos and videos, but upon attempting to open them, I was presented with this error.

"Can't play. Please try again. If the problem continues, visit https://support.microsoft.com to check for guidance. 0x80070141"

Even though my photos and videos are either JPEG, PNG, MOV or CR2 files, Windows refuses to open them. Now I'm just stuck.

Again, sorry for the late response. I appreciate you taking the time to read my question in September.

-Gabriela

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I have the same question also. When uploading pics from my phone to computer it freezes.  Can someone help with this.

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Is your computer on Windows 10? I just got a new computer and can't upload my pics either.  The screen freezes after it finds the photos.

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Is your computer on Windows 10? I just got a new computer and can't upload my pics either.  The screen freezes after it finds the photos.

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Is your computer on Windows 10? I just got a new computer and can't upload my pics either.  The screen freezes after it finds the photos.

Yeah, I update regularly so I’m currently on the latest version of Windows 10. It’s really frustrating, I’ve tried everything I know to fix this problem but to no avail.

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all i get when i plug my phone in is this, everytime!!! it finds them, then freezes. i have fully updated the phone and just did the 1903 update on the pc also to make sure everything is a up to date as it can be.

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all i get when i plug my phone in is this, everytime!!! it finds them, then freezes. i have fully updated the phone and just did the 1903 update on the pc also to make sure everything is a up to date as it can be.

That is exactly what happens to me. I’m not sure if its because of the current updates and whatnot, but as of last year I’ve consistently had problems using Microsoft Photos. I hope we all get a solution soon!

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Same. I freeze at 3204 photos every time. Really annoying.

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Same exact issue happening to me. 

In the past it has found more photos than just the new ones (and doesn't seem to remember which ones have already been imported).  It was still functional though -- just had to keep selecting the ones I'd like to import. 

Now it always gets stuck right after finding the photos, but before it pops up the box used to select images to import.  Not sure exactly when this started happening, but I'm on 1903 with all the latest updates.  I've tried Repairing and Resetting the Photos app, but it just hangs every time now.

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