Hello,
I have a ASUS laptop running Windows 10. Within the past week it has started giving me audio issues. My microphone simply doesn't work. It won't register any sound whatsoever. When I run the troubleshooter it plays a test tone and decides that "my audio device is muted" and asks to unmute it. If by audio device, it means my computer, I know that isn't true because I can hear the test tone. The problem is not the speakers being muted it is the microphone. Regardless, I say yes and then the troubleshooter happily asks if all my problems have been fixed. They have not. My microphone still doesn't work.
I know it isn't a hardware issue because when I plug in external microphones, the settings still tells me my only microphone option is the built in "Microphone (Realtek(R) Audio)" rather than any of the multiple microphones I try. It will also tell me, interestingly, that if I plug in a pair of earbuds with a built-in mic and tell the computer that I want it to treat them like a headset, that my output is still the built-in "Speakers (Realtek(R) Audio)" with no other options to choose from, even though I'm able to hear the test sounds through the headphones and not the built-in speakers.
Under microphone privacy settings, I have "access for this device is on", I have "Allow apps to access your microphone" set to On.
I haven't downloaded any new programs recently that might've caused this. I went through with Microsoft Support after the troubleshooter failed but they wanted to connect to my computer remotely and with the prevalence of scams using that exact same set-up I am hesitant. Isn't there anything I can do from my end to sort out the issue here?
