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PC will not accept my correct password, running Windows 7 Professional.

When I try to log onto my PC, I get the message "User name or password is incorrect."  I know the password is correct, as is the user name.  I do not have a password disc to run.  I do have my Windows 7 Professional backup disc.  It will not run.  I cannot get the PC into safe mode by using the F8 key as the computer starts up.  Can anyone help me please?

Hi,

 

Thank you for contacting Microsoft community.

 

As you have stated that you are not able to log onto your Computer and getting error “User name or password is incorrect”.

 

I would like to ask few question about query:

  1. Have you made any changes to your computer prior to the issue?

  2. Are you able to login to any other user Account?

 

I would like you to refer to the suggestion given by Bill Smithers replied on February 21, 2015.

 

Please try to follow the KB Article 940765  on the link below given by Bill Smithers.

 

http://answers.microsoft.com/en-us/windows/forum/all/windows-7-doesnt-recognize-my-password-in-the/55e9c40c-a529-4b5a-876f-d5cbc13234b5

 

Please reply us if the issue doesn’t resolved

Thank you,
Morris Subba
Support Engineer

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Hi,

Thank you for contacting Microsoft community.

As you have stated that you are not able to log onto your Computer and getting error “User name or password is incorrect”.

1.  I installed Kaspersky antivirus a couple of weeks ago.  Everything was fine.  At that time, BitDefender was uninstalled.

2.  There are no other user accounts.

I would like to ask few question about query:

  1. Have you made any changes to your computer prior to the issue?

  2. Are you able to login to any other user Account?

I would like you to refer to the suggestion given by Bill Smithers replied on February 21, 2015.

Please try to follow the KB Article 940765  on the link below given by Bill Smithers.

http://answers.microsoft.com/en-us/windows/forum/all/windows-7-doesnt-recognize-my-password-in-the/55e9c40c-a529-4b5a-876f-d5cbc13234b5

Please reply us if the issue doesn’t resolved

1.  I installed a new antivirus, Kabersky, a couple of weeks ago.  Everything was fine then.  During that installation, BitDefender was uninstalled.

2.  There are no other user accounts.

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New update:

We just ran a system restore in safe mode, back to a previous date that we were confident in.  We are not able to log in as in the past without changing anything else.  I have not shut down and tried to log back in.  If this problem persists, I'll be back!  Thank you.

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Hi,

Thank you for the update.

Glad to know the issue has been fixed and also thanks for the information that it get fixed through system restore.

Please feel free reply us if the issue still persist.

Thank you,
Morris Subba
Support Engineer

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Great! Thanks for your feedback.

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Last updated April 7, 2024 Views 13,783 Applies to: