PC restarts randomly with no BSOD

Hi Anmol_406,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

Please go to C:\Windows\Minidump and copy any minidump files you find to your desktop. Afterward, share these files through OneDrive or Google Drive so we can analyze them and identify the specific file that's causing the crash.
https://answers.microsoft.com/en-us/windows/for...

Also, check C:\Windows and share the MEMORY.DMP file.

If the folder is empty or the MEMORY.DMP is not available, kindly share the Event viewer logs:
https://www.yourwindowsguide.com/2017/12/how-to...

Regards,

____________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

So I have no Minidump folder and no MEMORY.DMP file. Here are the Event logs. This drive link takes you to the system, administrative, and application logs. Do let me know if you need anything more. Again, this is no BSOD, just a random restart after a black screen. Happens mostly after starting or during games, but can happen after a few hours of idling or browsing. However, currently has not happened to me for about the last six hours, which is when I turned my PC on. No games, only browsing and work.

Thanks for sharing the logs Anmol_406,

The log files indicate a fatal hardware error has occurred and it indicated CPU as a cause of the issue.

To troubleshoot this issue follow the steps below:

1-If you have overclocked the processor, I would suggest you reset it to the base clock.
2-Update the BIOS to the latest only from the manufacturer's website.
3-Check that all the cooling systems such as fans are working properly.
4-If you have changed any configuration on BIOS, I would suggest resetting it to default.
5-You can test the CPU with Prime95:
https://www.tenforums.com/tutorials/16474-prime...


Please let me know if you need further assistance and keep me updated.

____________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

The only thing that jumps out to me here is CPU cooling. However, the issue is also happening when I'm idle on my desktop, or browsing YouTube, Netflix, or anything else. It just happens a lot faster when I load up a game. Now, I tested my CPU temperature while on my desktop, and it was 59-60 degrees Celsius, which I'm assuming is normal.

Even at the time of the issue, the max temperature was 59 degrees. I checked the other stuff as well, and disabled Overclocking and even changed from the XMP to default profile in BIOS. Now, the PSU is my next target, cause I've been told by people on other forums that 450W isn't enough for my system (specs listed above). I don't necessary believe this cause it's been running abolutely fine over the last few months, which is when I got my CPU and Motherboard upgraded. Also, my new Ryzen 5 5600 has the same TDP as my old i3-8100, so I don't see a problem there.

So, my next question is can you or anyone else advise my on how to proceed? Aside from maybe getting a new PSU. Cause I can't test with a cheap/temporary PSU, if I have to I'll just buy it, but I want to know for sure that its the power supply before spending on a new one.

Again, the issue is that my PC is restarting randomly, the screen freezes and goes black for a second, and then it restarts like it would after a BSOD.

AMD recommend an 500W psu with your 6600XT, but with gaming machines an extra 50+W over mfg's recommendation is

common practice as this extra headroom puts less stress on the psu, and results in less heat, better stability, and longer life,

over long gaming sessions, which for most people puts the most stress on the machine of any task.

Having said that. We can't know for sure from this view, and there are a number of potential causes of 'random restarts'

(you have already eliminated one - XMP).

What is the cpu temp under load with a system intensive game ? 59C is safe enough, but too hot for idle temps.

You should be able to stay below 50C at idle.

While the psu may have seemed adequate up to now, the stress on the psu may only be starting to show (how old is it?).

Are you hearing more fan noise from the psu than previously, or is the exhaust air feeling a bit warmer ?

- Have you also checked the load temps on the gpu ?

- BIOS and all drivers for motherboard are up to date ?

.

Everything is up to date, and today I tried a brand new Corsair RM1000x PSU, and the issue persists. BIOS and drivers are updated, yes. I have not checked load temps for the GPU but yeah the CPU does need a cooler. I know that during games like it has crossed 90 degrees celsius in the recently. But still, freezing/black screen for a second and then restart at a constant 59-60 degrees with just chrome and netflix, etc open? What do you think?

Here are the latest event logs.

Also system's been running for a while right now, more than 30 minutes and the max temperature is 52 degrees Celsius.

HW monitor images for GPU and CPU info inserted as well.

Hey OP! have you managed to fix it? i'm having the same problems here. random restarts (when i say random its really random... no patterns) no BSOD...

the thing that managed to fix this was removing my GPU(RX 580 2048sp) from the PCIE slot. i tested the pc with the 8 pin GPU power connector still attached but to no avail, restarted anyways. However, i don't know if it's my gpu that's doing this or if it's possibly my MOBO's PCIE slot.

EDIT: it turns out my gpu was fine, it wasn´t the problem. i´m still facing this issue to this day. what helped a bit was turning off xmp. it didnt solve the issue as it still restarts randomly but it lessened from various times per day to once every few days. i asked some overclocking guys and they say it might be the 5v line in my psu, but i still can't affor a new psu to test. I'll update this if/when i change it.

hello,

im having the same issue please if any of you found the solution it will be great to share it. it will restart without anything working on back round

EVENTFILES.evtx

Enable CPU Virtualisation. BIOS - Advanced CPU - SVM enabled. That was causing my problem.