Dear Tony,
Thank you for reaching out to the Microsoft Community.
I'm sorry to hear about the random restarts you're experiencing with your PC. Random restarts without a Blue Screen of Death (BSOD) can be caused by various issues, ranging from hardware problems to software misconfigurations. The specific error in dump file, INTERNAL_POWER_ERROR, usually points to a power management issue.
Here are some suggestions you can try:
Check for Overheating
Use software like HWMonitor to monitor your CPU and GPU temperatures. High temperatures can cause the system to restart to prevent hardware damage.
Ensure your PC is free from dust and that all fans, including CPU, GPU, and case fans, are functioning correctly.
Consider reapplying thermal paste to the CPU and GPU if necessary.
Check for Driver Issues: Visit the manufacturers’ websites for your hardware and download the latest drivers directly (Important drivers such as BIOS, graphics cards, chipsets, power management, and so on).
Ensure Power Supply Adequacy: Verify that your power supply unit (PSU) has sufficient wattage for your system components. If possible, test your system with another PSU to rule out power supply issues.
Disable Automatic Restart
Press Win + R, type sysdm.cpl, and press Enter.
Go to the Advanced tab and click Settings under Startup and Recovery.
Uncheck Automatically restart under System failure.
Click OK to apply the changes.
This setting will prevent Windows from automatically restarting on a system failure and may help you spot error messages.
Run Hardware Diagnostics:
Use built-in diagnostics or third-party tools like MemTest86 to check for memory issues.
Test your hard drive(s) with tools provided by the manufacturer or third-party utilities like CrystalDiskInfo.
Turn off your PC and reseat RAM modules, GPU, and power connectors to ensure they are properly connected.
Reset BIOS/UEFI Settings: Enter BIOS/UEFI during startup (by pressing Del, F2, or other key). Restore default settings and save changes.
Disclaimer: If you are going to modify BIOS Settings, please back up all your personal files first to ensure you do not lose data.
If the problem persists, I suggest you contact the manufacturer's after-sales team or a specialized hardware repairer for further hardware testing.
Best Regards,
Martin | Microsoft Community Support Specialist
