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PC restarting instead of shutting down.

Hi,

For months now, when I try to shut down my PC or put into hibernation, it shuts down then restarts immediately.

System Info:

OS Name Microsoft Windows 11 Home

Version 10.0.26100 Build 26100

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name MARKS_PC

System Manufacturer ASUSTeK COMPUTER INC.

System Model ROG Strix G513QY_G513QY

System Type x64-based PC

System SKU

Processor AMD Ryzen 9 5900HX with Radeon Graphics, 3301 Mhz, 8 Core(s), 16 Logical Processor(s)

BIOS Version/Date American Megatrends International, LLC. G513QY.331, 24/02/2023

SMBIOS Version 3.3

Embedded Controller Version 0.82

BIOS Mode UEFI

BaseBoard Manufacturer ASUSTeK COMPUTER INC.

BaseBoard Product G513QY

BaseBoard Version 1.0

Platform Role Mobile

Secure Boot State On

PCR7 Configuration Elevation Required to View

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume1

Locale United Kingdom

Hardware Abstraction Layer Version = "10.0.26100.1"

Username Marks_PC\markr

Time Zone GMT Standard Time

Installed Physical Memory (RAM) 16.0 GB

Total Physical Memory 15.4 GB

Available Physical Memory 10.5 GB

Total Virtual Memory 18.3 GB

Available Virtual Memory 12.9 GB

Page File Space 2.88 GB

Page File C:\pagefile.sys

Kernel DMA Protection On

Virtualisation-based security Not enabled

App Control for Business policy Enforced

App Control for Business user mode policy Audit

Automatic Device Encryption Support Elevation Required to View

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualisation Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

I have already tried the following without success:

  • Turned off fast start up

  • Set value of HiberbootEnabled to 0

  • Disallowed Realtek Controller to Wake-up PC

  • Reinstalled Windows 11

Can anybody advise me how to resolve this issue?

Thanks,

Mark

|

Hi， Mark Smith 365

Welcome to Microsoft Community.

According to your description, when you try to shut down your PC or put it into hibernation, it shuts down and then immediately restarts.

This seems to be an ROG laptop.

Since you have already tried to reinstall Windows 11, I will temporarily rule out the possibility of a system problem.

Did you use a clean install when reinstalling Windows 11? In some cases, third-party software may be affecting the computer's startup.

In addition, it may be a hardware problem. I suggest that you try to enter the system at startup, modify some startup settings, and then shut down the computer to see if it will automatically start. We guess that some minor problems with the motherboard caused your computer to automatically restart (for example, the BIOS cannot save settings).

We also recommend that you contact ASUS support. The support staff of the relevant laptop may also help you rule out whether it is affected by some programs that come with the computer:

Official Support | ROG Global

Disclaimer:  Microsoft provides no assurances and/or warranties, implied or otherwise, and  is not responsible for the information you receive from the third-party  linked sites or any support related to technology. 

If you are going to modify BIOS Settings, please  back up all your personal files first to ensure you do not lose data. 

You can also continue to reply to me if you have new progress, and we will continue to provide you with help and support.

Best Regards,

Logan | Microsoft Community Support Specialist

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Hi,

Thanks for the response. I actually performed a clean install from a USB. Following that, the restart issue still persists. In addition, I have no ability to connect to WiFi. WiFi icon isn't there any longer and my network adapter isn't in device manager.

Any suggestions on what to change on startup to fix restart issue? Also how to get WiFi back?

Thanks,

Mark

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Hi，Mark Smith 365

The problem with your WiFi module may be due to a lack of drivers.

You can download the corresponding Ethernet driver/wireless network driver according to your laptop model on the ROG official website.

And if you still have this problem after reinstalling the system using USB, there is no setting that will cause this situation. We think there is a problem with the hardware. 

 

Best Regards,

Logan | Microsoft Community Support Specialist

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Question Info

Last updated March 26, 2025 Views 98 Applies to: