Share via

PC restart when told to Shut Down *almost* every time

Anonymous
Jul 4, 2024, 7:35 AM

Hello!

I have been going insane the past few days trying to resolve some issues. It started with me upgrading my GPU - after installing the new GPU (Sapphire Pure RX 7900 GRE) I started experiencing "instant reboots", specifically when playing the game Elden Ring, usually within 1-5 minutes of starting the game. It would act exactly as if I had hit the reset button, screen suddenly turning black but power still being on, and then the boot sequence begins.

I didn't manage to figure this out, but was hoping it would go away after the other upgrades I had planned which included new motherboard, RAM, processor and Power supply. On top of this I also completely re-installed Windows, cleaning all files, and upgraded from Windows 10 to Windows 11.


The system is much more stable now and I was certain the issue was part of either the old software or the old hardware - however it has happened once more since the rebuild, and this was during casual desktop use instead of in a game. Actually the game has been running great. I'm hoping this particular issue was due to me having the PSU plugged into an extention cord that is was sharing with many other powercables, suspecing the increased power draw from the new GPU could make the PC power-choke and restart from that. I have since plugged the PSU directly into the wall and hasn't had this issue happen again yet.


The other issue I'm now facing is that my PC will restart instead of shutting down whenever I try to do the latter - and this happens maybe 80% of the time. When this started happening I started unplugging peripherals and even the motherboard connectors to the power/reset buttons, thinking I had it fixed when it shut down properly only to fail to shut down again the next time with the same connectors still unplugged.

I have spent many hours googling and trying every solution between heaven and earth and am completely stumped, still having no idea what makes my PC restart like this, these are some of the many things I've tried that I can think of off the top of my head:

  • Disabling Fast reboot
  • Checking hardware temperature (Nothing above 60c)
  • Updating BIOS
  • Triple checking Windows/Driver Updates
  • Making sure nothing in Device Manager is allowed to wake up the PC
  • Running various CMD scans and repairs
  • Adjusting Power plans & Settings
  • Physically unplugging everything except the PSU and a monitor
  • Searching through Event Viewer for clues
  • Adjusting regedit entries regarding boot/power sequences

Nothing seems to be able explain this behaviour. If anyone can help me figure this out it would be greatly appreciated and a big relief!

System Specs:

Windows 11

Corsair RM850e ATX 3.0 850w V3
Gigabyte B650 UD AC

AMD Ryzen 5 7600x

Kingston 2x16 GB DDR5 6000MHz

Sapphire Pure RX 7900 GRE

Windows for home | Windows 11 | Sleep and Power on, off

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments No comments
{count} votes

2 answers

Sort by: Most helpful
  1. Anonymous
    Jul 4, 2024, 8:03 AM

    In win update settings turn off "Get reccommended updates" which includes drivers

    Update drivers/bios from the mobo maker, then set bios to defaults and Pwr to balanced.

    Update peripherals eg vid, direct from that maker

    Do NOT update drivers via win update or any other source

    0 comments No comments
  2. Anonymous
    Jul 4, 2024, 11:43 AM

    Hello, thank you for your reply. I have done all of this and it made no difference. I started removing and testing the RAM sticks one by one, and then I went back to my old GPU, and as soon as I removed the new GPU it does seem like the issue immediately goes away. Perhaps it makes sense as I first started having issues when I installed the new card, but performance wise it's working great and I couldn't understand how a GPU could cause such power failures and system instabilities, but it does seem to be the case.

    I'm doing further testing between the GPUs to verify, and will probably look to RMA the new GPU. Hopefully it's just this particular unit that was faulty!

    0 comments No comments