PC freeze indefinitly after closing out of/alt + echap, alt + tab, or windows +d

Hi Maxime Hys,

Welcome to Microsoft Community.

Based on the original description, the device seems to be experiencing issues related to the random screen freezes..

When the problem doesn't occur in a regular cycle or in a specific way, it could mean a stability problem of some sort.

It could be an instability in the driver's interaction process with the system, or it could be an unstable power supply environment at the hardware level.

If possible, would you mind sharing more information about this issue with us?

• Which version of Windows are you running(including OS Build information)?

  Which version of Windows operating system am I running? - Microsoft Support

  

• Is the situation a recent phenomenon?

  Or has it existed for a long time?

• Were there any special events in the device before the situation first occurred?

  For example, system update, driver update, application update, BIOS update, firmware update?

• Which games are you having problems with?

• Is the situation the same if you perform a clean install of the graphics driver again then some previous version instead of the latest graphics driver?

  The content in the following link mentioned the tool for cleaning up the graphics driver.

  How to Use the Display Driver Uninstaller (DDU) to Uninstall an... (intel.com)

  

  Generally, you can visit the product support page of the hardware provider of the computer component (for example, the provider that sells the NVIDIA graphic card) to obtain some specific versions of drivers.

  Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

If I misunderstand your situation, feel free to correct me and share the information.

Best Regards,

Kyo.Y - MSFT | Microsoft Community Technical Support

I answer under your question, I thank you for your fast response

• Which version of Windows are you running(including OS Build information)?

  Windows 11 family, Version 23h2 , build 22631.4037

• Is the situation a recent phenomenon?

  Or has it existed for a long time?

  Its recent aproximatly 1 month

• Were there any special events in the device before the situation first occurred?

  For example, system update, driver update, application update, BIOS update, firmware update?

  Yes i reset the pc using the advanced restart and installing windows 11 (i was on windows 10 before) and problem started, i didnt paid attention but now its happen everytime (it never happened on windows 10)

• Which games are you having problems with?

  Principaly on valorant, happen one time on elden ring and on csgo

• Is the situation the same if you perform a clean install of the graphics driver again then some previous version instead of the latest graphics driver?

  The content in the following link mentioned the tool for cleaning up the graphics driver.

  How to Use the Display Driver Uninstaller (DDU) to Uninstall an... (intel.com)

  Generally, you can visit the product support page of the hardware provider of the computer component (for example, the provider that sells the NVIDIA graphic card) to obtain some specific versions of drivers.

  I will do it this weekend if necessary, dont have much time rn

Another question, when you say "screen freezes" it means the screen don't move for a short time and everything is okay after waiting, or it's for when waiting isn't a solution and is still freeze after a long time or both. (I'm not a native anglophone, forgive me if my English isn't perfect)

Hi Maxime Hys,

Thank you for getting back to us.

Is a reset a reset that retains some of the data?

Or is it a reset that completely erases all data?

Windows 11 has major changes compared to Windows 10.

One of the changes that may have a significant impact on gaming scenarios is usually virtualization or memory integrity, as gaming-related anti-cheat engines usually run in special kernel modes, while memory integrity is usually used to protect the device's kernel mode.

Options to optimize gaming performance in Windows 11 - Microsoft Support

User Mode and Kernel Mode - Windows drivers | Microsoft Learn

If convenient, we look forward to observations related to the different versions of the driver.

In addition to the specialized drivers provided by NVIDIA or the device manufacturer, sometimes a generic type of driver provided by Microsoft can also be an option that is tested.

Generic type graphics drivers will be installed automatically after the independent hardware vendor's drivers have been uninstalled.

(IDV means independent hardware vendor)

Microsoft Basic Display Driver - Windows drivers | Microsoft Learn

Or you can try to manually select a different type of driver.

Example of selecting a different type of driver

Best Regards,

Kyo.Y - MSFT | Microsoft Community Technical Support

I answer under your question

Is a reset a reset that retains some of the data?

Or is it a reset that completely erases all data?

Its a reset that retains some of the data (my personal files)

Windows 11 has major changes compared to Windows 10.

One of the changes that may have a significant impact on gaming scenarios is usually virtualization or memory integrity, as gaming-related anti-cheat engines usually run in special kernel modes, while memory integrity is usually used to protect the device's kernel mode.

Options to optimize gaming performance in Windows 11 - Microsoft Support

When i try to open core isolation this appear, the problem may come because of that

And that on device security

The virtual machine platform was turned off

User Mode and Kernel Mode - Windows drivers | Microsoft Learn

Do i need to do something with the kernel mode?

Microsoft Basic Display Driver - Windows drivers | Microsoft Learn

Isn't the generic type graphics drivers less performent than the one of the independent hardware vendors?

Best Regards,

Maxime

Hi Maxime Hys,

The reset that preserves personal files may not exclude the possibility that a corrupt profile is causing the problem.

Kernel isolation-related page unavailability may be related to Windows Security-related service status anomalies, which may be a version-specific issue, or additional third-party applications may indirectly cause the problem.

These are some examples that might be relevant.

Windows Security is Blank - Microsoft Community

Virus & Threat protection - Microsoft Community

Windows 11 Windows Security not working - Microsoft Community

There is no need to perform any action on the kernel mode.

Generic types of drivers cannot compare to dedicated applications provided by the device manufacturer and may lack some customization or may not be able to take full advantage of the capabilities of the hardware.

It is a common step in narrowing down the scope of the analysis, and can at least be used to analyze whether there is a problem with the generic drivers or components built into the system itself.

Best Regards,

Kyo.Y - MSFT | Microsoft Community Technical Support