PC crashes randomly

Hello,

Since a few days my PC keeps crashing many times a day (sometimes bluescreen/sometimes blackscreen, where I have to turn the pc off manually).

But it seems pretty random, when it crashes and I cant really replicate it. Sometimes its under load in games, but then I can play games 2 days straight without any problem and then it crashes while surfing.

Hardware:

Mainboard: B350M PRO-VDH

CPU: AMD Ryzen 5 1600

Cooler: Ben Nevis Advanced

RAM (old): 8GB 2x4GB Crucial Ballistix DDR4 - 2400

RAM (new): 16GB 2x8GB Corsair Vengeance LPX DDR4 - 3200

GPU: GTX 1060

PSU: Corsair CX450

Drives: 

- Samsung 970 Evo Plus M.2 250GB

- Samsung 860 Evo 250GB

- Crucial 240GB SSD

- 1TB HDD

- No OC at all

PC was built like 3 years ago. The 2 Samsung SSDs were added about 1,5 years ago.

A few weeks ago I wanted to upgrade my ram and replaced my 2x4 GB kit with a 2x8GB kit. And while I was on this I reseted my pc.

This all worked for like 2 weeks and then crashes started happening, like I already described but these were mostly bluescreens. 

Of course the main sus was the ram, so I tried using my pc with the single sticks of the kit and tried differned slots, still didnt work. I used the xmp profile and adjusted the timings the way they were written on the ram stick itself. Both didnt work. I ran 1 pass of memtest 86 without an error. Then I used my old ram kit but it also didnt work and my pc kept crashing.

So I tried to search for the part that was causing the problem, I run many types of benchmarks but I came to no conclusion.

Some other things I noticed / I tried / I want to try

In the last couple of days it were mostly blackscreens

The PC freezes but I can still move my mouse for a few seks until the screen turns black.

While the blackscreens happens the debug led of the cpu on my mainboard lights up

After one crash my pc boots really slow and keeps crashing a few times after some seconds in windows. After some crashes it starts working again.

All the temps are fine

Bios on updated

I tested all the drives with CrystalDiskIndo/Mark

Things I can still do are cleaning my whole PC

reset my pc again

do all the drivers again

And today I got a new psu, because thats my main suspect now after reading some more about these kinds of problems.

Thas all the information I have, just ask if u wanne know something.

Thanks in advance!

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Hi Luca

I am Dave, an Independent Advisor, I will help you with this . . .

1
Have you disabled all XMP Profiles on your RAM in BIOS and is your processor not overclocked?

2
Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes . . .

Open Windows File Explorer

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up

Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.), then choose to share those and get a share link

Then post the link here to the zip file, so we can take a look for you . . .
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Hello Dave,

thanks for your reply.

I have run my PC with:

The XMP profiles

Default settings

And custom settings, where I used the timings listed on the side of the ram stick.

Processor is not overclocked and never was.

Dropbox link:

https://www.dropbox.com/s/dwxndr3a6gtrhft/Desktop.rar?dl=0

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Hi Luca

Your minidump files indicate a driver namedNetwtw06.sys, which is the device driver on your Intel WiFi card as the cause of the crashes, you should go to the support page for your PC on the manufacturers website, then form there, download and install the version of that driver, which they recommend . . .
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Hello Dave,

thanks for your help.

I just intsalled the new drivers, so I cant really tell yet if my problems are fixed.

I also reintsalled my gpu drivers just to be sure.

But the question is if thats the fix for my bluescreens, will it also fix the blackscreens (like I desribed them above) that Im getting?

If not, I bought myself a new psu that should arrive the next days. While intsalling it I will clean my pc and check all the connections. So maybe that will help.

But lets see for now.

I will keep you up to date.

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Okay Luca49, I hope that does stop the bluescreens, please let me know!
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Hii, If your pc crash randomly!

Then follow these steps, I will help you in this problem.

1. First press CTRL+R both key at the same time.

2. Then "run" command open, type in this " %temp% and click ok.

3. Then clear all the items in that folder, that is temporary files, that hand and lag the pc.

4. After that, try to empty your recycle bin.

5. And last step is to update yourwindows and your drivers.

All done. I hope your problem is fixed. Click here for more info, If you can't understand:-

<link removed by moderator>

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Hello Dave,

I´m gonna tell you what I have done.

First I installed the chipset drivers and the drivers for my "Gigabyte GC-WB867D-I" Wifi Card (that I forgot to mention in my hardware list) from the manufactores sites.

Then I intsalled the "Intel Driver & Support Assistant". From there I downloaded missing Wifi and Bluetooth drivers.

Then I went into the Device Manager and checked if all my network drivers are up tp date, they were.

I really wasnt on my pc the last 2 days, so I had no problems. But today I went into an online game and after a few seconds my pc crashed. It was like my internet was gone. I wasnt able to hear my friends in the voicecall and in game nothing was happening. After a few seconds my PC crashed with a Bluescreen. And I dont think I have gotten this one yet.

Code: DPC_WATCHDOG_VIOLATION

Dropbox Link of Minidump files:

https://www.dropbox.com/s/szcje1h8tas95tn/Desktop.rar?dl=0

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Hi Luca49

The new dump file also lists Netwtw06.sys as the cause of the crashes, perhaps try a different version of that driver, to see if your system stabilizes . . .
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Last updated May 19, 2021 Views 105 Applies to: