PC crashes during shutdown without BSOD

Hello, Keean Quinto

Welcome to the Microsoft Community.

Thank you for your feedback on your issue here, it appears that your computer recently crashed after a fresh install of the system and there was no blue screen.

First of all, thank you for sharing the information, I have analyzed the main log files for you and the DRIVER_POWER_STATE_FAILURE (9f) error that is currently being encountered usually occurs when the driver or device fails to complete the power management operation within the specified time when the system goes to sleep, shutdown or hibernation.

I will further analyze as well as answer based on the log details.

First of all, there may be a faulty or outdated driver for your computer, this problem is usually caused by incompatible or outdated device drivers. From the dump log you provided, the drivers involved include pci.sys and raspppoe.sys. These are related to the network adapter and PPPoE (Point-to-Point Protocol over Ethernet) service. Try updating the drivers for the PCI network adapter (probably Realtek, based on hardware ID VEN_10EC & DEV_8125) and the RAS (Remote Access Service) component.

Update the Realtek Ethernet driver: Visit the manufacturer's website or use Device Manager to update your network adapter driver.

Update the RASPPPoE driver: This may be the driver for a VPN or dial-up network connection. Make sure you have the latest drivers installed, or reinstall them.

There may also be a device conflict. Hardware or driver conflicts may cause the system to hang during power state transitions. Try disconnecting any unnecessary hardware devices (e.g., USB devices, external hard drives) to see if the problem persists.

Adjust the power settings to prevent the system from entering certain power states.

Open Control Panel > Power Options > Change Program Settings > Change Advanced Power Settings.

Set PCI Express > Link State Power Management to Off.

Set USB Settings > USB Selective Suspend Settings to Disable.

In addition, outdated BIOS or UEFI firmware may cause hardware and driver issues. Check to see if your motherboard or system manufacturer has released a BIOS update.

To further help you analyze the issue later, you can continue to share logs and detailed configuration information of your computer or computer model here.

Best regards

Bobhe | Microsoft Community Support Specialist

Hey Bob,

Thanks for the reply and tech support. Here is what I did:

While checking device manager and windows optional update feature, it looks like all of the mentioned drivers are up to date. Though, I still reinstalled all of the network drivers just in case that was the problem all along. I also checked the manufacturer website for any bios updates but everything seems up to date.

As for modifying my power plan settings, I have done what you have said.

I will update this thread in a few days to see if that did the trick.

Quick question while I'm here, Is there any chance that it may be a faulty psu? The build is pretty new around 2 months old, I was just wondering if that was ever a concern given the data on the screenshot. I am also basing this question on some of the similar answered problems in the forums.

Thanks!

Thanks for your reply, it's great to hear that you've done a lot of troubleshooting and are hopeful that these changes will fix the problem. Feedback over the next few days will be helpful and I look forward to seeing your progress.

Regarding your PSU (power supply unit) issue, while it's not the prime suspect for this problem, it's still a possibility, especially if the system is newer. Power supply issues can sometimes cause instability, especially when the system tries to enter a power-saving mode (such as sleep or hibernation), but it usually manifests itself in random crashes, reboots, or failure to boot.

DRIVER_POWER_STATE_FAILURE errors usually point more to driver problems or power management conflicts than to power supply problems. However, there are a few things you can consider about the power supply:

Insufficient power: If the power supply does not have enough power to support your system components, it may not be able to stabilize power when the system goes to sleep/hibernate. This problem is especially likely to occur if the system has high power consuming components such as a high performance graphics card or multiple hard disks.

Power quality issues: Even with a newly built system, a low-quality power supply or one with large voltage fluctuations may cause instability. Since the problem you mentioned occurred about two months after the system was in use and no crashes occurred during normal use, it suggests that a power supply problem is less likely, but still worth keeping an eye on.

Check for power-related errors: If there is a problem with the power supply, you may see power-related errors in the Event Viewer. Check the System Log and Hardware Events for any unusual power-related errors.

Power load test: If you suspect a power problem, try a stress test (such as running a game or using a benchmarking tool) to see if the system becomes unstable. If the power supply is faulty, it may fail at high loads.

Best regards

Bobhe | Microsoft Community Support Specialist

Hey Bob,

It happened again even with all the fixes you suggested. Here's the new minidump with only one new entry.

Minidump New.zip

Any info would be great!