Ask a new question

parental controls not working

We have four accounts on our PC and I can use parental controls on two other accounts but not on the thrid childs account every time I try to use parental controls it tells me to see the administrator, I am the administrator but don't know what to do. Please help. Urgently needed to enforce studying for exams! Thanks

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Hi LJBLondon

Thank you for Posting on Microsoft Answers.

Does the account you are trying to use Parental Controls on have Administrator rights? If so you cannot use Parental Controls on that account.

http://windowshelp.microsoft.com/windows/en-us/search.aspx?=&qu=parental+controls

Ken
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

The account is a standard one, I am the only one with administrator rights using the PC and all accounts are password protected. We have vista basic package and have McAffee protaction.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi LJBLondon

I would like to suggest two things.

(1)  A Repair on that users Profile and if that doesn't work (2) create a new profile for that user (child)

Repair a Users Profile:
http://windowshelp.microsoft.com/Windows/en-US/Help/769495bf-035c-4764-a538-c9b05c22001e1033.mspx

Please let us know if this helped to resolve the issue - thank you
Ken
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Went to the web site and followed instructions twice with the same result. See help from system administrator, getting well frustrated i also have a guest account.this is swithed off as suggested by microsoft

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi

If following the instructions in the link I provided did not resolve your issue, did you create another user account and try setting Parental Controls on it as I had suggested?
Ken
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

done that too

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

LBJLondon

Please take a look at the link below, look at the last reply and see if the link in that reply helps you with this issue - thank you

http://social.answers.microsoft.com/Forums/en-US/vistasecurity/thread/9e53f3c0-72a3-47f9-af86-d8c484c87979

Ken
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I can apply restrictions throw McAffee but not through Vista which is the problem. Means he can log on and use MSN and play games anytime.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

LJBLondon

I am starting to believe that McAfee may be the issue here.  Try uninstalling the Parental controls in McAfee.
Go to the Control Panel - Programs - Uninstall a Program and click the McAfee Security Center item. A menu will appear, select Privacy Service for removal.

Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Using Third Party Software is at your own risk.
Ken
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Definately not McAfee had this problem before McAfee was installed.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info

Last updated March 25, 2018 Views 1 Applies to: