Paint 3D - fails on start

my os version is "Microsoft Windows [Version 10.0.17763.1]"

paint3d shows the splashscreen and closes

event log:

Faulting application name: PaintStudio.View.exe, version: 0.0.0.0, time stamp: 0x5b89e5b6
Faulting module name: nvwgf2umx.dll, version: 10.18.13.5946, time stamp: 0x56c16f03
Exception code: 0xc0000005
Fault offset: 0x000000000014b527
Faulting process id: 0x6fb8
Faulting application start time: 0x01d470e8ba4d477b
Faulting application path: C:\Program Files\WindowsApps\Microsoft.MSPaint_5.1809.1017.0_x64__8wekyb3d8bbwe\PaintStudio.View.exe
Faulting module path: C:\WINDOWS\SYSTEM32\nvwgf2umx.dll
Report Id: 1ed31a64-bca8-4b1b-8b10-cfd266451cee
Faulting package full name: Microsoft.MSPaint_5.1809.1017.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: Microsoft.MSPaint

i've tried to run the "troubleshooter" but can't find the paint3d in the list so i point it to the "C:\Program Files\WindowsApps\Microsoft.MSPaint_5.1809.1017.0_x64__8wekyb3d8bbwe\PaintStudio.View.exe" file and get "vccorlib140_app.DLL was not found" error.

should I install some additional dependencies?

 

Question Info


Last updated April 16, 2019 Views 159 Applies to:
Try following and check after each step - -

1. Re-register All Store apps (You will get many Reds, ignore them)
Right click on Windows Start > Right click on Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter > Restart your computer

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

3. Reset Paint 3D app
Right click on Windows Start > Apps & features > Scroll down and click Paint 3D > Click Advanced options > Click Reset > Restart your computer

4. Uninstall and Reinstall Paint 3D

A. Uninstall - Right click on Windows Start > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter

Get-AppxPackage Microsoft.MSPaint | Remove-AppxPackage

B. Reinstall
Right click on Windows Start > Click Windows Powershell (Admin) > Copy the below command and right click in Powershell to paste > Enter

Get-AppxPackage -allusers Microsoft.MSPaint | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

(If there is a problem in reinstall, you can always reinstall from MS Store)

5. Run Built-in & Guided Walk through Windows Update troubleshooter
Built-in : Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Click Windows Update > Click Run the Troubleshooter

Guided Walk though - https://support.microsoft.com/en-us/help/10164/...

6. Run SFC Scan & DISM
How to - https://answers.microsoft.com/thread/bc609315-d...

If none of above work, type appwiz.cpl in Cortana search > Click appwiz.cpl > Go to the place where Microsoft Visual C++ starts...Post a screenshot so that I can know what Visual C++ libraries are installed.
Best regards
Vijay Verma

Timezone: UTC+05:30, PST+12:30
Availability Hours (UTC) : 06:00 AM - 06:00 PM

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Hi k0st1x,

Listed in that dump is your Nvidia graphics card as the faulting process, see if there is an updated version of that driver on the support website, if that does not resolve this, then perhaps an older version of that driver may be more suitable to your system


Otherwise, try downloading the latest version of Paint 3D

https://www.microsoft.com/en-us/p/paint-3d/9nbl...
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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quick reply

> type appwiz.cpl in Cortana search > Click appwiz.cpl > Go to the place where Microsoft Visual C++ starts...Post a screenshot so that I can know what Visual C++ libraries are installed.

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You have required visual C++ libraries. Execute steps and let me now. If it doesn't work, we will need to proceed with Repair Upgrade.
Best regards
Vijay Verma

Timezone: UTC+05:30, PST+12:30
Availability Hours (UTC) : 06:00 AM - 06:00 PM

Did this solve your problem?

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