Office 2016 programs removed by Office Windows 1709 update

I updated my Dell laptop, window 10, to the fall creative update (version 1709, build 16299.19) last night. I have (had) Microsoft Office Professional Plus 2016 on my laptop.

After, the Office 2016 *programs* (not just shortcuts) are gone.  I can double click on Word files (.docx) or other Office files in file explorer, and no luck. In the apps program in control panel, Word, Excel, PowerPoint, etc., do not appear.

I had Office 2016 Prof. Plus version 16.0.8528.2147.

I tried running system restore, only to find that the only restore point was automatically created by Windows Update *after* it did the 1709 update. Useless.

Very frustrated. How could this happen?  Absolutely no office productivity today (even email) on my business laptop today. Worst experience with Updates ever.

 

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Last updated July 4, 2019 Views 1,598 Applies to:

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Did you upgrade through Windows Update or using the Media Creation Tool. This should not have occurred if Windows Update was used.

Could you check if the option is available to rollback?

Open Start > Settings > Update & security > Recovery > under Go back to my previous version of Windows 10, click Get started.
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Did you upgrade through Windows Update or using the Media Creation Tool. This should not have occurred if Windows Update was used.

Could you check if the option is available to rollback?

Open Start > Settings > Update & security > Recovery > under Go back to my previous version of Windows 10, click Get started.

through windows update.  no sh** it should not have happened!

I did the rollback as you suggested.  It has made things much worse. continuous re-boot loop every 24 seconds, after briefly flashing “restoring your previous version of windows”.  seems that I now may have lost all data, documents, programs, and will have to re-install everything from scrarch, which will take several days. thank god for dropbox.

any thoughts how to revive my pc w/o having to re-install from scratch?

I strongly encourage Microsoft to stop the 1709 rollout until they fix this, and for everyone to create a system restore point *before* updating (which should have happened automatically anyway).  Drew.

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You can try the following options to get your system booting:

https://www.groovypost.com/howto/fix-windows-10...

If that does not work, I recommend you try salvage the installation by performing a custom install.

Go to a working computer, download, create a bootable copy, then perform a clean install.

Step 1: How to download official Windows 10 ISO files
http://answers.microsoft.com/en-us/windows/wiki...

NOTE: If you don't want to install Windows 10 1709, I recommend you go to http://windowsiso.net and download Windows 10 1703 or 1607.

Step 2: How to: Perform a Custom install of Windows 10
http://answers.microsoft.com/en-us/insider/wiki...

This will let you at least recover your files from Windows.old:
https://answers.microsoft.com/en-us/windows/wik...

Windows Update might try to update to 1709 again, see instructions how to block it:
https://www.groovypost.com/howto/block-windows-...
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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I could not repair installation with "automatic repair," could not roll back to prior installation, could not restore from image (even though there was one on the hard disk from Dell), or otherwise get the thing to boot.

bootfix /fixmbr and bootfix /fixboot "completed successfully" for dos command line but were of no help.

Initial trouble with "custom" (re-)install of Windows 10 Pro from USB, but luckily figured out to boot from UEFI / usb stick instead of "usb drive" to permit re-installation of the OS on the main partition.

Old files and programs successfully transferred to window.old directory. nice.

Hours of re-installation of programs and tweaking (dropbox; dashlane; office 2016; adobe, etc.  At least the new (version 1709) Microsoft OS somehow automatically "activated."

Big, big hassle.  But eventually I'll get back to speed.  trainwreck of an automatic update, however.

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Block the update to make sure it doesn't slip in.

https://www.groovypost.com/howto/block-windows-...
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Thanks for all your  help, Andre.  But the version of Windows 10 Pro I downloaded as part of your process (one of the links in the article) turned out to be 1709.  

I've re-installed my Office 2016 Professional from a program on a stored USB drive, but am afraid that MS installed the Office 365 version (monthly charge) vs. the already-paid-for standalone version, which is all I want or need.

Strange new world that has such issues in it!

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Are you sure you downloaded Windows 10 1703 from the following?
http://windowsiso.net/windows-10-iso/windows-10...

Is Windows 10 1709 working fine otherwise? If it is, continue working with it for now.

As for Microsoft Office, open one of the Office applications such as Word or Excel.
Click File > Accounts
What does it say, Office 365 or Office 2016?
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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It says "Office Professional Plus 2016" :  https://www.dropbox.com/s/snlmg4fb07bw1jk/Screenshot%202017-11-02%2016.42.48.png?dl=0  It says "activated" but does not list my product number (never had a chance to enter), and seems to have a more recent version than what I had installed before (actually says "1709", like the new OS version).  Something is going on here with Office 2016 and the 1079 update....

It also says "monthly channel," which sounds an awful lot like a monthly subscription.  I checked in my Microsoft online account and have no subscriptions (other than to free 5 gb Onedrive), and it seems to offer Office 365 as an "additional service".  We'll see if this freaks out in a month and quits working.

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1709 seems to be working okay after clean install; we'll see. thanks, again, for your help.

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That is strange, because in my Office 365 Pro Plus install, that is what it says. But My conclusion is versions designated 'Office 2016' were perpetual 'Standalone' versions.
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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