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O365 login prompt has wrong account details (user name)

Hey,

I have new issue after jan/feb updates for Win 10 and Outlook 365. I have tried solving this on my own from computer properties and management panel, but had no luck. My user account should be my email address (jari.simonen@gps-rep*******) for login into Outlook 365, but the login prompt for some reason has mixed it and adds MicrosoftAccount/jari.simonen@gps-rep********* as my default account. And I have to every time separately remove the part MicrosoftAccount/ part from the login prompt. Here is also a screen shot for you to see what I mean.

As outlook won't start before this is changed and it happens every time I start the program. So the Windows does not remember and distinguish my Exchange account from my Windows account...

What could be the reason for this and how can I fix it?

You should clear out your credentials stored

Type credential in Windows Start Search box (Cortana) > Click Credential Manager > Clear off all credentials under Windows Credentials > Generic > Now reboot your computer
Sincerely yours,
Vijay A. Verma @ https://excelbianalytics.com

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Thanks. That's exactly what I have been targeting.

Your info did not unfortunately solve my problem, but more googling did.

Found a blog and with this command it seem I was able to remove the faulty stored credentials: rundll32.exe keymgr.dll,KRShowKeyMgr. (from here:http://www.thewindowsclub.com/stored-user-names-and-passwords-windows)

At least it is working after the first reboot and outlook login.

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Last updated February 14, 2023 Views 1,527 Applies to: