Numerous Issues with October 2020 Cumulative Update

HP ENVY X360 CONVERTIBLE 15M-BP111DX

Windows 10 Home 64-bit
I assume it's Build 19041.572 since it was the 'Windows 10 version 2004' update that started all of my problems. Unfortunately, I can't confirm it though. 

I realize this is long, but I don't have time to go back and forth multiple times over the next few days. I'm a freelancer. So, if my laptop isn't working, I can't make any money to pay my bills. Because of this, I've provided as much information as I can think of up front. It is imperative I find a solution for this ASAP. 

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Let me begin by highlighting the fact that my laptop is used daily and it was running great prior to the following events which began this morning. 

I allowed the October 2020 cumulative update to be downloaded and installed (the first step, pre-reboot) this morning. It's worth mentioning that the installation portion was significantly slower than normal. 

Once it completed, I restarted my laptop as requested. After it stayed hung on the blue "restarting" screen for 5-10+ minutes, I remembered that I need to unplug all usb devices about 50% of the time in order for this step to actually complete. So, with great frustration, I did a hard shut down, unplugged everything, and then booted it. 

Once logged in, I attempted to open Settings to see if I would need to re-download/install the update prior to this second attempt to reboot (I've needed to do this in the past). However, the Windows Updates section of Settings wouldn't load. After several minutes (and everything on my laptop responding abnormally slowly), I tried again and a vague message finally appeared in the Windows Updates section saying something along the lines of 'Windows settings cannot be opened now. Please try again later'. No code or anything like that. 

So, I closed Settings and then clicked Start-> Power -> Update and Restart (or whatever the wording is). Nothing happened. After several minutes, I try again... Nothing. 

Once again, I manually shut down the laptop. I waited a minute or two and then booted it, again. 

After probably 5-10 minutes of a black screen with the HP logo and spinning circle, the screen went completely black for a minute. Then, a blue screen appeared with "please wait" (or something similar) and a different spinning circle. After several minutes of this, it finally reached the login screen. 

I logged in and gave it several minutes to finish loading everything (way more time than it normally needs). I checked for Windows Updates again (which took way too long) and it said it was up to date. 

Since everything was still moving incredibly slowly, I decided to reboot it once more. This time, although it took a while, the Restart button (no notice of updates needing to install) actually worked. 

For over 5 minutes, the screen turned blue and said "Restarting" with the spinning circle. After this, the screen went black for roughly a minute until the HP logo and spinning circle appeared. After a few minutes of this, it went completely black again for a couple of minutes. Then, blue with "please wait" and a spinning circle for several minutes. Then, finally to the login screen. 

Once I logged in, it took several more minutes to finish loading everything (showing taskbar icons, starting Kaspersky in the background, etc.). This typically happens pretty quickly. 

After confirming that no new updates were found, I ran disk cleanup thinking I would 'clear out the cobwebs' before trying another reboot. There were 4.79 GB of windows updates files to be cleared. I clicked the button agreeing to permanently delete the files and walked away. After making lunch and chatting with my daughter, I returned to see that absolutely no progress had been made. So, I clicked cancel. It escaped without delay.

Since everything was still running so slowly, I decided to just do a system restore to the restore point that was created this morning before I installed the updates. 

After ~3 hours, it was still stuck on the following:
"Please wait while your Windows files and settings are being restored. System Restore is restoring the registry..."

I read several articles that suggested doing a hard reboot and letting Automatic Repair resolve the issues. So, I tried that.

After it was stuck on the "Preparing Automatic Repair" screen (with spinning circle) for more than an hour, I began searching for answers about that problem.

I read several posts that suggested I do a hard reboot multiple times in order for it to prompt me with a troubleshoot option. I've done a hard reboot at least 5 times and it continues to go straight to the "Preparing Automatic Repair" screen.

PLEASE HELP!!!

I am literally going to have to turn down work (and I have a family to support) if I can't get my laptop running. Once again, I want to point out that it was running just fine before that stupid Windows Update. 😭
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My wife has an HP Envy - 17m-ce0013dx and I have an HP Omen Obelisk desktop. I installed update KB4579311 for  Build 19041.572 on my Omen with no problems but when I installed it  on my wife's Envy it stayed hung at 74% installing for about 30 mins. I had just finished installing KB4578968 which both required a restart so I was waiting for  KB4579311 to finish and like I said it was stuck and come to find out my wife's entire computer froze up. I could not access anything and could not even access to restart it so I had to do a hard shutdown of her laptop. When I pressed the power keys to turn it back on it went though rebuilding phase for about a minute then started up and finished installing  KB4578968 . I signed in to Windows and it re downloaded KB4579311 and installed it with no problems and I restarted her Envy and had no problems with it finishing installing. There is something not right with that update or it needs to be installed by itself as I find it strange the your Envy and my wife's Envy had problems with it and from what I see here in the forums there are others that seem to be having problems with this update as well. Hopefully one of the moderators will assist you soo but wanted to let you know that you are not alone. Good luck
Don

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Thank you for the information, Don. It's nice to know I'm not completely alone. As they say, misery loves company. 😉

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Hello, I had the same experience as Don with my HP Spectre 15.  After it stayed on restarting for some time I held in the power button for some time. Thankfully both updates correctly installed. Very curious.

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Hello, I had the same experience as Don with my HP Spectre 15.  After it stayed on restarting for some time I held in the power button for some time. Thankfully both updates correctly installed. Very curious.

Yes this is very strange and hopefully a moderator will see this thread and forward this on up to the engineers to figure out why this is happening. Personally I am getting sick and tired of MS putting out these faulty updates that give users problems. I am sitting here dreading the release of 20H2 update and what it will mess up next on our computers. We should not have to play around with hard shutdowns and such to get an update installed.

Don

Don

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Hello, I had the same experience as Don with my HP Spectre 15.  After it stayed on restarting for some time I held in the power button for some time. Thankfully both updates correctly installed. Very curious.

See this thread as we three are not alone in this  https://answers.microsoft.com/en-us/windows/forum/all/cumulative-updates-october-2020/ba02c59d-2262-4c9f-b7ed-9c8de5b5487a

Don

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Thank you for the information, Don. It's nice to know I'm not completely alone. As they say, misery loves company. 😉

See this thread as we three are not alone in this  https://answers.microsoft.com/en-us/windows/forum/all/cumulative-updates-october-2020/ba02c59d-2262-4c9f-b7ed-9c8de5b5487a

Don

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See this thread as we three are not alone in this  https://answers.microsoft.com/en-us/windows/forum/all/cumulative-updates-october-2020/ba02c59d-2262-4c9f-b7ed-9c8de5b5487a 

I especially enjoyed (feel the sarcasm) reading the recommendations to use Feedback Hub. That doesn't really help those who can't even log in. :(

It's like there is absolutely no accountability for the updates they throw together! My laptop worked great before this. A Windows Update should never harm my computer. I have a flipping HP... not some random, unheard of brand that's made up of never-before-seen hardware components and uses drivers that can only be found on Mars. 

Thankfully, I was finally able to get my laptop back to a semi-working state (with zero help from MS). I left it at the "Preparing Automatic Repair" (with spinning circle) screen for a couple of hours while I ran to Best Buy. I had to purchase a HDMI to DVI adapter so I could hook up my old tower to my monitor and have at least some (less than ideal) way to work. When I returned home, I turned off my laptop and set it aside. At some point later (anywhere between maybe 45-90 minutes), I turned it on out of curiosity.

It took a LONG time, but it actually booted. It then advised that it was unable to successfully complete the process to recover back to the morning's restore point (which is what I was attempting to do at one time).

It's been pretty buggy and is still running abnormally slowly:

  • Random things just stop working: For example, links in Outlook stop launching periodically until I restart Outlook AND Chrome (has to be both... one at a time didn't work)
  • Windows Settings periodically stops responding when I'm trying to navigate between pages. I don't do this often. So, for it to be something that I've noticed, it's happened a fairly high percentage of the time.
  • Somehow (and I don't understand why\how it would be related) backups to (and between) my NAS drives are easily 3+ times slower than normal.

I'm going to spend some time on it this weekend and try to get it back to normal... I might end up just uninstalling the updates and see if that will do it. I wish MS would compensate me for all of the trouble!

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Last updated May 16, 2021 Views 1,803 Applies to: