numeric keypad stopped working with windows 10. how to fix?

Hi Feliciajefferson,

Welcome to Microsoft Community.
 
I appreciate your interest in windows 10. I understand the inconvenience you faced. I will certainly help you to resolve issue.

I need more information about this issue so that I can assist you better.

1. What is the make and model of Numeric Key Pad?

2. Do you get any error code or message while using Numeric Key Pad?

3. What happen when you try to use Numeric Key Pad?

I would suggest you to follow the below methods to fix issue. 

Method 1. Try to run hardware and device troubleshooter.
Follow the below steps.
 
1. Press windows + X key then go to control panel.
2. Search for troubleshooting then click on hardware and device.
3. Under hardware and device click Configure a device.

4. Follow the on screen instructions.

Method 2.Try to Update the drivers for your Numeric key pad and check if the same issue occurs.
Follow the steps.
 
a. Click on Start and type ‘Device Manager’.
b. Click Device Manager.
c. Click + sign next to Mouse and other pointing devices.
d. Right-click on your numeric keypad and select “Update”.
e. Restart your computer.

Drivers should get installed automatically after restarting the computer.
 

 Method 3. If drivers are not compatible then I would suggest you to visit the laptop manufacturer website download and install the available drivers for your device in compatibility mode and check.
 
Follow the steps.
a. Right click on the driver setup file and select “Properties”.
b. Select “Compatibility” Tab.
c. Make a check mark next to Run this program in “Compatibility mode” and select previous version of Windows supported by the software, from the drop down list.
d. Then click on “Apply” and “Ok” option.
e. Then install the driver.
f. Then restart your computer and check how it works.
 

Visit the laptop manufacturer website download and install the latest numeric keypad drivers.

Hope this helps. If the issue still persists, let us know and will be happy to help.
 
Thank You.

 HP PC p6715f computer

keypad KU-0841

no error code

no error code using the keyboard

nothing happens when I use the numeric key pad

none of the suggestions worked

it says that my drives are up to date

Hi Gail,

Thank you for contacting Microsoft Community.

To understand the issue better, I would need more information from your end.

1. What is the make and model of the computer?
2. Did you try the steps suggested by Preeti Patel on September 1, 2015?

If not try those steps and keep us updated on the status of the issue. I will be glad to help you further.

fyi, my new keyboard doesn't have a num lock key

Ease of Access in control panel

Make the keyboard easier to use

"uncheck" turn on mouse keys

Numeric Keypad won't work Windows 10

ASUS Desktop PC CM1745 Series

AMD A8-5500 APU Radeon(tm) HD graphics 3.2 Ghz

Keyboard N13219

- beeps when num lock pressed on/off light

Updated Drivers as Preeti Patel suggested, no help.

Windows 10, during install, tricked me, asked me a question about beep enable?

Might of been in Ease of Access option at that time of install/upgrade...

I intended to enable the numeric keypad. My bad

THE answer is tmd61 suggestion:

Ease of Access in control panel

Make the keyboard easier to use

"uncheck" turn on mouse keys

Yes , the mouse keys should not be set to ON If you need to use Numeric keypad in your laptop.

Thanks, 

Sada

Great Help, Thank you!

On my system the option is to go to "Ease of Access" then scroll down and click on the "Mouse" option and turn off the button that says "Use Mouse Keys When Num Lock Is On" 

Thanks again from, DRMcQuaig. 

Perhaps an easier solution:

Go to Control Panel
Ease of Access Center
Scroll to Make mouse easier to use
Set up Mouse Keys
Turn on Mouse Keys  (should be selected)
Other settings Use Mouse Keys when NUM LOCK is:
Select OFF rather than ON